And at the same time, they are ready to take next digital steps with cloud, analytics and AI. And how do your IT teams need to work and skill up differently, not least to ensure that sensitive information is secure across ever-multiplying endpoints. Win and keep customers with a blended approach to sales, marketing and support. #AttackSurfaceManagement is critical to establishing trust. In the Future of Customers and Consumers, the relationship between customers and businesses will be built on cognitive empathy requiring business leaders to make strategic decisions that emphasize experiences, journeys, trust and satisfaction. Showcase your cutting-edge capabilities - leading to focused, structured business development. In 2022, IDC predicts more than half the global economy is based on or influenced by digital: In the four digital mature Nordic markets, businesses, the public sector, and the IT industry create a unique, innovative drive. Become a thought leader in the industry and gain a better understanding of the market by interacting with high-level executives. Key partners and our technology sponsors actively support the discussions through keynotes, moderated sessions, and one-to-one meetings. The IDC Client Digital Events feature digital roundtables and live and on-demand webinars. IDC Nordics Research and Consulting Team.

Were constantly innovating. Our digital events are an unrivalled platform to meet with thought leaders, best-in-class speakers, and proven experts discussing key themes and topics curated by IDC's leading analysts around IT and digital transformation. idc conferences With the shift to agile modern workspaces, organizations are looking for ways to support an increasingly diverse, distributed and dynamic workforce securely, effectively and productively. Read about 5 key parameters to consider in our latest blog: https://t.co/QNpTv6pqMQ Showcase your most cutting-edge capabilities to a highly motivated audience. We help businesses become digital at their coreso they can meet the needs of customers and employees, and more quickly take advantage of market opportunities. Headquartered in San Mateo, California, Freshworks operates around

Transform banking engagement with seamless experiences across channels. Exclusive, senior-level roundtable events tailored to meet your marketing objectives. We use cookies to ensure you get the best experience on our website.Read moreRead moreGot it, Join Snyk at Black Hat USA in Vegas for a hybrid event experience for the cybersecurity community. I AGREE Join us on Sept. 22 for the IDC European Retail Summit where we will look at #retailers' need to assert a sense of purpose & rethink operations: https://t.co/uXXACDUq40 The sessions will help understand the opportunities and obstacles impacting the accelerating shift toward digital resiliency. Get the report, Genesys named a Leader in the 2021 Magic Quadrant for Contact Centre as a Service. Discover a community of continuous learning and innovation for customer experience professionals. How will the Nordic IT industry transform to innovate and deliver on the growing demands for digital infrastructure, resilient IT, sustainability, and digital leadership? Which technologies are needed for CX Solutions today and in the future? idc benelux application Maximize your customer experience technology to reach your goals and delight customers. No programming required. We are entering a New Era that is fluid, moving rapidly and highly disruptive. Join us November 79 to transform the way your teams build secure applications. Copyright 2022Genesys. As businesses grow more and more comfortable with the virtual floorplan, the question is not whether it will work its how to use it to maximize productivity, morale, performance, and team cohesion. In addition, we will send out a newsletter with information about the respective event until the start. Defining Technology Leadership in a Digital-first World, The 2023 CISO Playbook: Driving Trust through Cyber Resilience and Digital Sovereignty, Quantum Government - People, Place and Performance in Harmony, Thriving in the manufacturing industry with PRIME, Utilities Charging the Net Zero Economy - Part II, IDC Enterprise Applications - Nordic & Benelux, IDC European Financial Services Digital Summit 2022, IDC European Manufacturing Executive Digital Summit 2022, IDC European Retail Executive Digital Summit 2022, IDC European Utilities Summit 2022 (Digital), Sign up for event invitations and newsletters. Create experiences rooted in empathy to build trust and earn loyalty. Save the date for these upcoming Genesys events virtual and in-person. IDC organizes a wide range of events around the world designed to create an ongoing discourse on the impact of technology on business and society. Building new, cloud-centric digital IT infrastructures that support resilient operations and pervasive experiences, Mitigate risk, create value and engender trust with customers.

Build intelligent organizations based on evidence-based cultures. Please click the button below to find out more about the different event types, such as IDC Digital Summits and others. Download IDC's eBook to learn how ASM can help improve your risk posture & establish trust https://t.co/eLSumugAlR Support employee questions at scale with a modern help desk. conversations every day, across every channel, with every customer. Learn more about the #technology landscape in the #Benelux region, contact your account manager/ pjensen@idc.com https://t.co/38hagYfcph, The #retail industry has entered a new #shopping paradigm. Hear from the experts and gain fresh perspectives. What hybrid working means and how to make it a success, How to provide technology experience parity across home, office and other work environments, How to create an "Experience Office" and make commuting worthwhile, How to build better teams in a distributed workforce, How to make the workplace intelligent, personal and highly connected. According to IDC by 2022, 75% of enterprises will embed artificial intelligence into customer-facing technologies and processes using AI-based software to discover operational and experiential insights to guide innovation. Name, If you want to have more information about IDC Conferences in Western Europe, Do your customers trust you? Regrettably, their efforts will be in vain, i.e. Usually held in local languages, our IDC Client Digital Events are attended by business decision makers responsible for evaluating and purchasing technology solutions and products.

Listen to the Cloud Security Podcast, powered by Snyk. Developing new capabilities Years | 1300 Analysts | 110 Countries. Genesys named a 2022 Forrester Wave leader in Customer Journey Orchestration. Choose a dedicated partner that works with you before, during and after your deployment. For partnership info: bcambieri@idc.com #IDCRES22 https://t.co/3xhnby0evs, Driving greater market awareness, increasing lead generation, & gaining investor attention is critical for your success in a crowded market. Date Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. IDC Forums provide a platform to educate IT and business leaders in specific industries on how to overcome their organizations' IT and technology challenges. Moreover, their most basic cell, their employees, are empowered to excel in full orchestration with the whole. Delight your After registration, each participant will receive a confirmation email. An innovative drive that enables digital transformation to progress but requires more transformation in the IT industry. Many established enterprises will die, unable to be transformed, but many others will emerge and set the pace to competitors. Create dynamic work models that promote agility, flexibility and intelligence. the world to serve more than 56,000 customers including Bridgestone, Chargebee, What are the key drivers when talent decides to quit? To learn more about IDC's Custom Solutions, contact your account manager or Peer at pjensen@idc.com https://t.co/ql73OmK55b, IDC Benelux - PO Box 2106 1180 EC Amstelveen The Netherlands. IDC Digital Accelerate Events bring together season analysts, top industry experts, thought leaders and IT decision maker, 360 degree Security for Real Commercial Impact. Power deeply connected experiences through the seamless, all-in-one contact centre solution. IDC Digital Accelerate Events provide an invaluable opportunity to interact with all stakeholders of the industry ecosystem. conversations every day, across every channel, with every customer. Nordic organisations are positioned to utilise digital determination and cultural abilities to turn CX into a vital business evolution.

Our digital events are an unrivalled platform for CIOs and IT decision makers to meet with thought leaders, best-in-class speakers and proven experts, discussing key themes and topics curated from IDCs leading analysts to find solutions for their most challenging business tasks. Deliver competitively superior customer experiences and digital transformation at scale. Guide your clients to provide Super Human Service. These events include: IDC Digital Summits are digital platforms for leading business and IT C-level contacts with cross-vertical backgrounds to engage in peer-to-peer discussions about the key business issues they face both now and in the future. Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace. For partnership information: bcambieri@idc.com #IDCMES22 https://t.co/tzO5xXvuAf, Our work with VMWare is a good example of how third-party data can help you gain customer trust and elevate the awareness of your solution. A digital foundation built on VMware enables rapid, technology-driven innovation and continuous integration of emerging technologies. Personalise the shopping experience with a connected journey. The summits cover far-reaching changes in diverse areas such as society, organizational culture, and technology, and redefine what it takes for organizations to remain competitive and develop sustainable business value. Interact with the brands and specialists on your short list digitally you decide with whom you go deeper. Yes, indeed attending for IT decision makers from non-IT companies is free! He will be joined by IDC Nordics Research and Consulting Team presenting the 2022 insights from the Nordic Digital Markets Technology, Transformation, and Strategy. Vice President, Events and GMS, IDC Nordic & Benelux, Group Vice President, Worldwide Research, IDC Worldwide, Senior Sales Director, IDC Northern Europe Region, IDC Nordic, 58 Existing Genesys partners can log into the portal now. IDC Directions 2022 will deliver insights and guide business leaders and technology vendors on how they can help organizations prioritize product development, introduce new services, and establish new partnerships to boost customers digital resiliency, ensuring their success in the next normal. How CX is closely related to employees in contact centres and similar customer functions. What will differentiate high performing companies from those that aren't? Join IDC's Future of Work digital event on October 25th 2022 to be inspired and learn more about: Hybrid work is here, and its here to stay. Deliver big customer experiences with small business solutions. Ensure ever faster delivery of reliable digital services and experiences. The digital maturity in Nordic organisations has grown remarkably according to IDCs Tech Pulse Survey. As organizations accelerate and expand digital transformation initiatives, traditional work models are no longer sufficiently nimble, adaptive or scalable. Delight your Customers want to know that the companies they do business with are authentic and trustworthy. affordably, built to delight, yet powerful enough to deliver critical business Copyright 2022 IDC. Organizations can move quickly without disrupting business operations, while maximizing return on investments in people, processes and systems. To learn more about IDC, please visit www.idc.com. Engage with the exact target of delegates you wish to meet with, position your solutions accordingly and accelerate your pipeline. And, that means their plans are built around new, reprioritized agendas with key areas of focus that include: Bring the best of AI chatbots and human support together with Genesys DX. Were witnessing the birth of an entirely new way of organizing the workforce: the virtual floorplan, where colleagues collaborate and form connections primarily over digital channels.

Like the virus, the world of work has mutated and changed for ever. By 2023 IDC predicts that 80% of enterprises use AI-assisted, cloud-linked governance services to manage, optimize, and secure dispersed resources/data, but 70% dont achieve full value due to IT skills mismatches. Watch and listen your way to better customer experience and more connected moments. Extend functionality without directly using an API. The emerging digital infrastructure ecosystem, increasingly built on a cloud foundation, focuses on ensuring ever faster delivery of innovative infrastructure hardware, software, resource abstraction, and process technologies to support the development and continual refinement of resilient digital services and digital experiences.

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