For more information, you can read our consumer warranty policy here. The check valve needs to be on the suction side of the pump, not the side going to the house. Hands down the best money I have spent. Easy install with the only issue being finding a 1inch female to 3/4 male pex adapter. Please send a pic of the Pump Name Plate (the printed plate on the end of the Pump), the store where you purchased your pump from an Hi there I just installed my scala2 3 days ago and from the beginning i saw some drops from the buttom then i realized that the drops where coming fron a little grill, today the pump is very noisy and the drops became more as a leak, foes thsi a remedy or the pump needs to be replaced??? If you'd like to support the site, please allow ads. Please can someone come out and replace the two faulty pumps? Please send another numberthanks. Also, Always loosen and tighten the union nuts on the inlet and outlet ports by hand. Is it worth fixing or replacing with the simple grundfos house pump I have at my full time residence. Some sprinklers wouldn't even pop up with just city water pressure. Many thanks in advance for your urgent attention. Kind regards, Grundfos, could assess the problems with your pumps and make recommendations for pressure adjustment or warranty replacement if there is a manufacturing fault with the product. Wouldnt you know that the replacement also leaks lol ! Hi Michael, yep same thing as our previous Scala2s. My scala2 pump sometimes, not always, does not shut off. It is quieter the the MQ pumps and different pressure settings keep you from having to install a pressure regulator. Hi William. Hi William C., we apologise for the delay in responding to your enquiry. Any ideas? Watch the video and see how you can avoid these operational risks in a domestic pressure booster system. grundfos scala2 spares Grundfos will not be liable for any costs of removal, installation, transportation, or any other charges that may arise in connection with a warranty claim. Kind regards, Its hard to say how widespread the issue was, but Grundfos advised/requested that if you had already installed the pump, then to keep it in place. please advice Hi Patrick,I'm sorry to hear your experience with the SCALA2 hasn't been a positive one. The SCALA2 is as quiet as a modern dishwasher, operating at 47 dba. That little dinky tank built into a Scala won't hold a teaspoon of water. I'm sorry t hear you're experiencing issues with your SCALA2 pump. For more information, please refer to pages 14 and 15 of this Installation Manual for more information on how to troubleshoot you pump. my scala2 is running with low pressure. If you are buying in bulk, either because you are a contractor or are doing your own remodel, know that you can save even more with PlumbersStock if you contact us directly about special pricing. Make sure to meet at least the minimum requirement of the operating conditions found on page 5 of this We found that the 1" Banjo Y-filter work's just fine. You have bought into a Tar Baby.

Dear friends auservice@grundfos.com and well make contact with you in order to replace the product with a new production version. Because by default will go automatically to best pressureCheck manual you will find solutions in expert setting, Hi, I have a scala 2 and was never contacted about a replacement of the faulty part. I bought a new output housing. As a result, no leakage will be detected. It should run quiet - if it is noisy there is either a small air leak or the pump isn't completely primed. SCALA2 production models prior to the end of 2019 suffered some inlet cracking, which caused leaking of the unit.The inlet and ot You mentioned end 2019 inlet upgradeMy scala 2 has been changed june21 and once more shall be changed ,on garantie ,nowThere is more upgrades that shall give me that Ill not have the same leaking Hi Alexis, we're sorry to hear of the issues you have experienced. pump grundfos scala2 repair kit leaking How to make better domestic pressure boosting system ensuring maximum comfort in the home, Sign up for the latest news on products, tools, training and events, Prevention of Modern Slavery Progress Reports. Damage to the inlet and Tuhorse Pumps 4" 500W Solar Submersible Bore Pump, Ryobi 900W Constant Pressure Pump RCPP900-D. I thought that was a bit much so I decided to install it myself. Over time, this can result in excessive water consumption, spiralling costs, and even indoor flooding. Then he tried to sell me a calpeda pump. Mine is noisy and has a slight leak. We are sorry to hear that you are having problems.

I mean is not the damage somewhere else?? Every time that happens, you can hear the pex system thump, maybe against a joist or other structural element of the home.

I was getting around 15 to 20 psi for a three story home with 4 bathrooms. Disabling it will result in some disabled or missing features. Showers and sprinklers work at same time, Reviewed in the United States on July 2, 2022.

On top of this, I found that you had a service bulletins out during the last breakdown for PCs between 1603-1901. You are using an out of date browser. Kind regards, Please refer to this Quick Selection guide for more information: https://net.grundfos.com/Appl/ccmsservices/public/literature/filedata/Grundfosliterature-6290518.pdf. They based it on the serial numbers on the pump. Hope this helps. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I use 1 inlet and discharge plumbing. Perhaps someone knows where to look for the crack. If your answer is that the pumps need to be returned to the supplier then I will toss them into the bin and change to the DAB easy box. Let's see how this pump is in 5 years, but initially it is great and still expensive. The water pressure then has nowhere to go, vibrating back through the pipes of your water system. So who do I ring to get a replacement or refund for a Skala2 pump.This is the second one Ive had die on me in 4 years.. the first one lasted 18months.. yes they are real crap. If I turn the power off and back on it stays off. Water is life. Ease of programming and adjusting. My pump has been running ok for 3 years but recently started tripping earth leakage. Not all models were failing, but enough of them did that Grundfos reengineered the SCALA2. Help identifying a shower faucet manufacturer. HiMy scala suddenly stopped working when I turn on two outlets at the same time for specific location (warning indicator water source is on)but turn two oulets with other location its no problemWhat is the possible problem happenis the suction pipe clogging? After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. The pump seems not to be able to get up to pressure and leaks a constant stream of water. Either you have too much restriction in the suction pipe, a leak in the suction pipe, or the pump is just not good. I contacted the distributor and they informed me that Gundfos offers a single replacement, and I could could talk with sales about purchasing a new pump or sending that one in for repairs at my cost. Could you provide me with information regarding the warranty you offer. I was unable to get any service from the new pump I bought in Canada in May2021. Now in April 2021, my pump is leaking from the bottom. I live in Perth and contacted a grundfos dealer in wangara ,who said it would cost $1000 to fix.

I don't think the seal is leaking-think I may have a cracked housing. JavaScript is disabled. 2019 reviews of these units mentioned water leaks that were confirmed by the manufacturer, but were supposedly corrected. I bought my pump in Sept. 2017, and it failed due to a leaking seal in May 2019.

For optimal performance, please make sure that you are using the SCALA2 Pump as intended. It will run at a low rpm, sometimes speed up a little then slow down but never shut completely off. Purchased a scala 2 in 2018 to replace a 1.5 year old scala 2 that started leaking and making loud noises when running. This better be under recall. Not going to lie I was a little hesitant about getting because of installation, I even got a quote to get it installed for $300. In fact I installed another Scala 2 for a friend to boost his water pressure and that pump has also failed leaking water from a cracked casing. In Fiji we have an agent who sells and services our pumps called Clyde Equipment. Thanks for the advice.I will find qualified plumber then, I have issues with my scale 2First my settings isAuto reset :onAnti cycling: onMaximum continuous operating time: offI have water filter system for drinking water and as you know it's consuming water every while then Scala2 turned off and I restart it again every time. e housing started to leak. Back in 2019, Grundfos issued a recall of models within the PC codes of 1603 and 1901*. Water pressure in every bathroom with the shower running at the same time. Approx 9 from bottom of cistern to pump. Reviewed in the United States on December 9, 2019. My pump is also leaking. It may not display this or other websites correctly. ode well for this model. We finally can take a decent shower when our sprinklers are running. I decided to buy the MQ3-45 model to improve on the performance of theMQ3-35 model. I live in Fiji. Since the modifications have been instigated, we have seen a dramatic improvement. That might not be visible unless you look at the end of the drain line which could be hidden in an air gap fitting. I don't know how much more as I bought the house twenty years ago. https://www.grundfos.com/au/legal/grundfos-australia-consumer-warranty-document Under normal conditions, the leaking liquid will evaporate. In either way, it will shorten the life of the pump and you should reject it from the supplier as a replacement. thanks for the tip. Though SCALA2 hit the market a few years back, many customers remained dedicated to the older MQ3 series for its reliability. For more information, please refer to page 13 of this Installation Manual. You exchanged for a replacement (which I got in June 2019). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); New TOTO WASHLETs, Toilets, Technology for 2021, https://api.grundfos.com/literature/Grundfosliterature-3565827.pdf, https://net.grundfos.com/Appl/ccmsservices/public/literature/filedata/Grundfosliterature-6290518.pdf, https://portals.grundfos.com/content/dam/portals/extranet-landing/gpu/documents/warranty-program.pdf, https://www.plumbersstock.com/sioux-660-gtx2-mini-rester-12in-pex-water-hammer-arrester-for-non-potable-use.html, Product Update: TOTO Aquia IV Toilets Get an Upgrade, More New from Brizo: Tulham Kitchen Faucets, SCALA 2 Is the Future: Grundfos Phasing Out MQ3 Series, Rain Bird LNK2 WiFi Module Review New & Improved, 115v MQ3-35 3/4 HP booster pump (all sold out), 230v MQ3-35 3/4 HP booster pump (all sold out), 115v MQ3-45 1 HP booster pump (all sold out), 230v MQ3-45 1 HP booster pump (all sold out). Now they do just great. We suggest you give us a call to discuss further. Pump cycling randomly and precipitous loss of pressure after 30 seconds. ProductReview.com.au has affiliate partnerships. Hope this helps! Grundfos Pumps Australia. d your contact details through to

Easy to install, easy to adjust pressure from a push-button panel. You may have even purchased the pump through them? My domestic water supply is gravity feed at 7psi from an unpressurized, elevated tank. I have read through a huge amount of very disappointed customer reviews complaining of similar problems with water leakage etc. https://www.rpc.com.au/pdf/grundfos_SCALA_manual.pdf Where they differ is what really matters. My old Grundfos pump was over twenty years old. In late 2019, we introduced a reinforced moulding design to the discharge housing to address issues of overnighting of the suction and discharge connections. Perhaps if you could let us know your country, w My Scala2 stopped working and blinks red 45 3 times then turns green for a second. The good news is that means there will be plenty of pressure. I have gone from the ranks of satisfied repeat customer to that of dissatisfied customer. If any particular ad is your REASON for blocking ads, please let us know. A booster pump that can detect these operational risks can also react to avoid them. Boosting pumps are not built to run without water. But not a lot of volumeit only has a 1-inch outlet. Good luck. This Grundfos pump will serve as a back-up for an identical model thats been in service for over two years. Installed about 6 years ago in a residential application to pressure all 3 levels of the home. JavaScript is disabled.

We are happy to replace SCALA2 units with new production versions, even if they are out of the 2 Year Warranty Period. If you test the pump you already have, it should be fine. Finally. I concluded that I got a faulty pump and but I was unable to find a Grundfos service provider in Grenada. It is designed for pressure boosting of city mains water, water from roof tank, break tank, and ground tank, as well as water supply from shallow wells.

Its junk.

The plumber is coming later today. Ltd. All Rights Reserved. The model I bought plugs into standard 3-prong 115v AC outlet and works on-demand to provide standard city water pressure from my solar-pumped storage tank. You could say that its already begun and probably will be complete in June. !I would expect that Grundfos comes to our site and exchanges the pumps with new ones since this appears to be a known problem. I didn't change the factory settings and we're happy with it. Certainly, the show-stopper with SCALA2 is the intelligent pump technology that ensures perfect water pressure automatically. Water hammer happens when theres a sudden stop of the flow of water. installation manual: https://api.grundfos.com/literature/Grundfosliterature-3565827.pdf. Ring your installer and send them to this review site. It now leaks. The manufacturer of the product offers the warranty to the original user only to be free of defects in material and workmanship for a period of 24 months from the date of installation, but not more than 30 months from the date of manufacture. Even a leaking toilet or a dripping garden tap can consume a significant amount of potable water and reduce pump lifetime if left unnoticed. Plumbers were called and the water was found to be coming from a leak in the bottom of the pump. Reviewed in the United States on March 15, 2017. In the Grundfos Lab we look into common issues in boosting system. These failures are massively damaging for Grundfos reputation.

Further details in the disclaimer. Here are the MQ3 models in question: You no longer have to worry about horsepower when buying a residential booster pump. *Signifying they were manufactured between the 3rd week of 2016 and the 1st week of 2019.

Setting the pressure to 21 PSI eliminates the need for an inline pressure regulator and our drip emitters are flowing nicely all along the entire length of 1/2" line. Does not do this every on off cycle only sometimes. 2022 ProductReview.com.au Pty. If you want something that will last 30 years, deliver strong constant pressure, and never have to worry about it use a Cycle Stop Valve or the PK1A kit as needed to control a J10S pump. Looking at the manual, it doesn't says anything about this kind of blinks? You must log in or register to reply here. You need to find the leak, which could be the check valve, but a better pump, like a regular jet pump with at least a 4.5 gallon size tank, which only holds 1 gallon of water is needed. I live in a remote area, so just bought another one, the same thing, pumps ok but does not equalize.QUESTION: I have an All house filter system, 2 x 20-inch filters and UV lamp, the system is fitted AFTER the pump, as advised by the dealer, however, many other people say it should be BEFORE the pump. Thanks. For customers who want to continue buying the MQ3 series, PlumbersStock will carry it as long as we can because we know plenty of people will still be looking for it. After installing a whole home filtration system it got worst. I recently replaced an old booster pump and pressure tank with a Grundfos SCALA 2 continuous pressure booster pump (which has a built-in pressure tank). Anti -cycling: Deactivates the pump if it detects signs of a minor leakage in the system or a tap that has not been closed entirely. Haven't had any problems since installed. Our customers are very familiar with Grundfos. Two months later, th My Scala2 is only 1.5 years old. But they haven't retired the MQ as the Scala isn't holding up well in the real world. Grundfos liability under this warranty shall be limited to repairing or replacing at Grundfos option, without charge, F.O.B. Just don't get the same pump. Grundfos has now released the SCALA1. There are no known leaks that would cause the switch to trigger cycle up. We might be able to do something about it. If the water storage tank runs empty or water supplied from the city water mains is insufficient, it can cause the pump to run without water, which will likely cause it to overheat and ultimately, break. Here's a public link to the SCALA2 Installation and Operation Manual - Check out Page 11 and 12 for fault finding and fixing guide. With a SCALA pump, you get built-in functions that ensure optimal operational safety and comfort throughout the home, saving money on water overconsumption and preventing damages to the property. I am in Cape Town, South Africa. This allows issues to be dealt with before they cause any damage. It is obviously difficult for us to advise further without seeing the set-up and physically checking the pump and pipework. ou credit towards a new pump. So I shared a well with my neighbors and water pressure has been horrible. Fill out the required fields of Grunfos Customer Service form : Contact service | Grundfos. The replacement started leaking after about 6 months I contacted Home Depot and they would not help so after lots of searching I found a distributor that sent me a replacement. Usually the mechanical seal leaks. Register today and take advantage of membership benefits. Please call 1300 33 77 33. Its the pump engineered by intelligent design. If you're tired of no water pressure buy this thing! Hi Jodi,We are sorry to hear of your issues with your SCALA2 pump. What should I do with the MQ3-45.I am in the Caribbean and bought it in Canada. Anyone know how this could cause the pump to cycle if no visible water is leaking from it? Here are the SCALA2 models in question: Both models share many of the same standard features that youd expect, like dry run protection and a max operating ambient temperature of 32 to 113-degrees Fahrenheit. 2 failed Pumps!! Hose Bibb Replacement Correlated with or caused Low Hot Water Pressure? It only lasted 1 year and $700 went down the drain + $169 cost (Plumbers) to bypass the defective pump. Pump has stopped and has two red lights flashing.When turning off at power source all lights start flashing.When you push reset button lights turn green but then straight back to flashing reds. I read somewhere that the plastic case cracks causing the leak but have thoroughly inspected and found no cracks. This on is the third one but it completely died. They are numbered 1 - 7. These alarms do not necessarily indicate damage to the pump. Have been running the new one for nearly two years on and off as I only ever run it off a rain water tank when it is full!It seems as though now water has gone past the shaft seals and sent the bearings bad to the point that it squeals and most of the time will not run.Have been searching if there is a way of replacing the bearings but cannot find the answer anywhere!Can you help me? Hi Jackson,We are sorry to hear of the issues with your SCALA2 pump. The pump seems like it's having a difficult time priming and I'm unsure if there is air somewhere in the line between the cistern and the pump. Would it make sense to replace it with the SCALA2.

I will not spend another $100 in parts and several hours to repair a pump that will be breaking again within one year AND I'm tired of moping up my basement. Reviewed in the United States on April 15, 2018. So how does the SCALA2 vs MQ3 series measure up? For instance, the dry running alarm may indicate insufficient water supply without running dry. Apparently there was a design flaw in the Scala2 causing it to leak prematurely from the housing. Our plumber just emailed me and said that Grundfos will replace this unit up to 5 times. So, the distributor sent me a "replacement" pump that was under recall for a known problem! if you want to check that out or learn all about the differences between SCALA1 and SCALA2, we have the resources for you. If so, it is normal that a slight leakage from the shaft seal of up to 10 ml per day or 8 to 10 drops per hour may occur. outlet parts increases the risk of leakage. Buyers beware. https://clydepac.com/index.php/contact-us/. See more about other issues in a boosting system. Is the rest need to be from the button or I can rest it by turn off power from my house and turn it on again when it's caused by running time of by leaking in system? But they make is sound really good don't they?

Replace with a different modelMine failed after a year. Am i of the understanding they improved these pumps end of 2019 therefore meaning our replacement in June 2019 will have been one if the ones that ended up in the shaft issues? Hi GazzaPlease send a copy of the pump name plate, the store where you purchased your pump from and your contact details through to auservice@grundfos.com and well make contact with you.Kind regards, Grundfos, Hi I have a Grundfos SCALA 2 water pump running off tank water, the pump comes on continually every 45 seconds for approximately 5 seconds, when there are no taps on in the house.

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