websitedown.info, internetspeed.info, findipaddress.net, currencyxc.com, cheapestdomain.info, Contact | Privacy Policy | Terms of Service. Each person has had a different wording of the same excuse, Oh Im so sorry, I dont know why youre having so many problems.

So here we are now, waiting for my exchange but needing to go through the purchaser who will get all the correspondence via email. After wearing them only 1 time, mum gave the shoes a mild wipe with a clean water damp cloth. Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did. NO RESPONSE.

It is way too expansive to pay AUD2530 bag that cant last for 20 days. I was shocked! Apparently, the website has been having issues. I am a loyal LV lover. Then I was starting to thing that its definitely a canvas damage, but I couldnt find what cause it.. Then I remember that I used a hand sanitizer in spray into my room, but I said noooo, that cant happen from Hand sanitizer.

I responded. My sisters have others luxury bags for so many years and they look like new. Is over $1000 I need to be. Who would be happy to get a leaked bottle of perfume you paid in full!!! If the results do not appear within 30 seconds, first check the entered domain name and then try to reload or refresh this page. Im frustrated and angry. The bag in pristine condition was left with the store and I was advised about 4-6 weeks for repairs. I wore it three times. I called customer service immediately and they said it will take 14 business days for UPS to investigate and there is no guarantee I will get my refund back. I insisted to lodge a complaint, They have send a quotation about my complaint. Its a scam. On top of that, I went through this long and arduous process for over a month before being told there was nothing they could do - during which time I could have made other arrangements. Tried that just now. Try using the app if your item is still available there. Again why wasn't I asked? What is wrong LV Dubai Mall? Not to mention the worse part being the lack of customer service and lies and rudeness. vuitton louis serial code number date check numbers updated list shopaholics notebook Hi, yesterday and today I've been trying to order something from the website and it keeps coming up with 'bad request'. We are left out of pocket for almost $2000 and no bag, weve reported it to our bank and they say 30 days to investigate. This company is so not worth it. It so transpired a phone call was made, but not on the phone numbers that I had left!! On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! I let the bag sit outside on the table to get the creases out & after that didn't work I contacted LV with the information in my receipt package for an exchange. The truth is that they do not! The stitching on the handle started to tear so I took it into the Collins Street store in Melbourne on 6th May to be sent to Singapore for repair. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I can say I am a very satisfied customer and have not experienced the rudeness and disrespect that many have when dealing with LV purchases. Bought a perfume online since there's no store close to where I live. afashionblog cyanoacrylate It means a lot to me to make this right to myself. All you can do is make sure we get what we paid for!!! "You take very good care of it. They do not stand behind the craft and Im very disappointed.

VERY DISPLEASING. We typically use the same client advisor, which makes things easier. In a such an expensive bag. Leave ago being treated by a lady like she owned the Mall. I do not have a high salary working in the performing arts, but saved up to buy a good bag. Problem was not on their end. If you wish to dive deeper and learn about each guideline and even review your own site youll need to get premium access. To check this site's status instantly at a later time, bookmark this page. ConsumerAffairs is not a government agency. I will go to the media if I have to, they cant rob hard working people of their money this way, its absolutely wrong and unjust. He said perfume, cream or hand sanitizer!!!! I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. In this day and age I am shocked that a simple change cannot be made by updating the instructions or sending a email a few minutes after the orde button has been pressed. I asked to speak with a manager & then was left on hold for 15 minutes with no return from her updating where I am in the queue.

Nowhere did this paper state I needed to print off any documents. I was in the store for about 15 minutes going through everything with the bag including coating tear. Im only giving it one star so I can write my review. :). They think that my brother stole the bag but that is incorrect. B. my partner would need to pick up the bag so I wanted to know what they needed for ID for him to collect. It was all agreed that the coating could not be fixed (which I was not worried about) but that the stitching on the handle could either be restitched or the handle would be replaced completely so I could continue to use the bag. There is no way its genuine leather. They nor I can call the store during this time of year. Same issue when I put in CC info it just stops moving from section to section. For a better experience, please enable JavaScript in your browser before proceeding. Every day I sent emails with complains but NO ACTION!!!

He said the bag is in beautiful condition. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I dont care or dont want to do much more work then I have to attitude. This is so unacceptable on many levels. Copyright 2022 Consumers Unified LLC. And the bag cant repair. I have never had to wait 2 months for an order to ship. 9. I am stuck with this error now since personalized goods cannot be returned. I am really devastated, shocked really upset with the feedback. Case studies of 149 top e-commerce sites. Well a week later today (23rd June) and no call. Im sure we can take care of it. Really, truly that was why I called/emailed/hit the chat with representative link and I still dont have an actual order placed. Finally they had to pay me back. 10,500+ annotated designs for systematic inspiration. I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. Im so shocked that such an expensive brand could use such unreliable delivery company because I certainly never received my first parcel Never mind the other 3 that are due in 2 days???? At the end of November in 2019 I bought the Louis Vuitton onthego gm tote. I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!! Frustrated at this point, I asked for more information on why. websitenotworking.com is checking louisvuitton.com. You could also check the page from another computer and network. The domain name of the unreachable website. The store Cynthia ** sided with her and publicly shamed us. Its based on an exhaustive performance review of 485 design elements. I'm on the phone with their customer service now trying to cancel 3 of the orders. All right reserved. She said someone would call within 24-48 hours (mind you, you cannot call a store direct. you can only call the general LV number and then they direct you from there). And like I said there's no store nearby where I live like obviously that's why I did the purchase online???? LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. I had to call the number again; they had to intervene again. After the test is finished, the result will be displayed below. Im so disappointed in this company. Come chat with us!

I highly recommend GUCCI. This can be done by pressing CTRL + F5 keys at the same time. 2. The UPS driver did not deliver this to the door & get the required signature. Im Very disappointment for such a bag experience. This is on my Pochette Metis with the crooked closure being visibly obvious, and some cracking on the glazing. Good bye Louis Vuitton! "Oh yes" he said. Her response "Ummmm well can you just come pick up the bag?". Opened the brown box, slid open the icon orange box and it was EMPTY. The scatterplot you see above is the free version we make public to all our users. I emailed client services with pictures of the bag and told them what had happened. My husband has purchased all but one of my LV handbags from the Mall at Millenia in Orlando, Fl and 2 pieces from the Tampa location. Thats not possible.. You paid 3.600 for a bag because you think that you will have it for life time and with the slightest it destroyed. UNREAL! But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved. : If a webpage on the http://www.example.com/funny.html uri address is not reponding, please enter example.com as the domain name. He also sent me an email with the UPS return label. But no compensation for the 3 weeks they had my almost $900!!!! So after ordering 2 hand bags, a purse and a belt Ive been waiting for my delivery. * Ping failure does not necessary mean that the website is not working. She said it was the cracked plastic. Not this specific bag. LV could be on that platform. What if I didn't want him to know I was dissatisfied with the gift??? They were sent out separate. That turned out to be wrong and a glitch on LV's website because all 4 of my orders went through and I am being charged for all of them. I was extremely disappointed, frustrated and shocked by the standard of service received. I wonder if Im also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. After entering the store The assistant was even more cutting and rude. I just ordered something the other day with no issues. Get full access to Baymards 88,000+ hours of research and empower your UX team and decisions. I should have read the reviews as I am not the only one who has been disappointed it seems.

Do not buy Louis Vuitton bags - they do not stand by their products. This will definitely play a role in my decision on my next purchase. It just stops and the payment section never gets a green check mark to go to the next section. FAQ. You are using an out of date browser. If someone has a gift receipt, you don't need to have the purchaser information or correspond with the purchaser. Tia is the best customer service agent I have ever had the pleasure of dealing with. I was not able to get to the store until yesterday. Isn't it? It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. We complained about this several times and! I purchased a Neverfull GM back in 2014. Be aware and careful with your money when you visit Louis Vuitton. Lol, the thrill is not just not the same purchasing over the phone vs. on the website. I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. Restart computer: remember that sometimes the most obvious solution is the best solution. Its not like the monogram has already been stamped on the goods. That exact thing happened to me when I ordered my Odeon MM. LV is a great product but customer service enhances the purchasing experience when spending that kind of money. We called client services who mentioned that every store makes it's own decision. Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. UPS advised that I needed to print off the label in order to get this picked up or I can leave my house during quarantine and go to the local UPS store and have it printed & returned that way. We visited the George Street Sydney store to complain and ask for a replacement. I explained everything to him. The SA took pictures and told me that she'd call me back after she's had the chance to contact the repair department for assessment. Their quality, attention to detail and customer service is consistently efficient. Client bough it from a Louis Vuitton Store 5th ave two years ago. 3 out of 4 of them started cracking and chipping off. I don't recommend anyone spend their hard earned money with Louis Vuitton.

With 7.4 billion people on earth I guess they feel that there is enough customers to replace the ones that are unsatisfied. Forgive me if my English doesnt make sense easily. Now I have to just throw it away? I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. I miss stalking the website, lol. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. Or contact LV and get them to revise the return to an RS1 or RS3 type return so that they can come with the label & pick up from my door. If you are trying to connect to a website through your browser and the website is not opening, you receive a connection timed out, server not found or website down error message, please make sure that in your browser's File menu Work Offline is unchecked. I am still wondering, does the brand work on no ethics, no moral values and no principles. Without a hassle on their side they got their money! 22 pages of Louis Vuittons e-commerce site, marked up with 255 best practice examples: Shipping Address + Delivery & Shipping Methods + Billing Address + Gifting. I tried purchasing the speedy 25 in empreinte leather today but all 4 times I checked out, I got an error message saying there was an issue with my payment method and my cc won't get charged. Then when I finally get to talk to this guy he said I have to return it to a store. Why wasn't it my decision to make? The sites been having issue. The bag has crack around the zipper.". I contacted their Cares Department to get a wallet repaired as a gift. We are still waiting on the purchase to be refunded and just cannot bring ourselves to deal with the online purchasing protocol again. Before a week I noticed some white big stains over my bag. There are very minimal support I get from them. Today is now the 4th business day & I decided to call and get an update on my return & reshipment. I gave explicit instructions to have the repair department call me in advance of any repairs to discuss exactly what they plan to do to my bag, as I was going to cancel the repairs if seemed too extreme. Hmm that's odd.. "IT HAPPENS ALL THE TIME!!" Did someone painted the walls? I completely understand the low ratings.

All Rights Reserved. I ordered a speedy 30 online for my graduation gift to myself since it was not available at the store and had it delivered to my parent's address. Agreed the bags are a status but how do I buy it if Im treated in the first instance like Im not worth the effort'? I told them I would re-send the pictures. I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. Out of all of the calls, it was never flagged that the item purchased was no loner in stock. Some others Bags they had it as a note. I said, "I take excellent care of this bag. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. We want to know how we can receive any justice on being publicly shamed and being told that we were sold a damaged bag just because Georgina ** did not want to return it due to her ego and attitude. Upon delivery, this was left in the building lobby. We went to return a bag to the Louis Vuitton store, in Natick, MA. They flood the store with sales reps, but to get something repaired due to defects is a nightmare! After they looked it they said, "You are right in this specific bag. Ruined in less than a year and a half. Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. 326 free articles covering 5% of Baymards large-scale e-commerce UX research findings. I never had a problem with the bags. I didnt left the house. I put the bag away and not even 3 months later it became worst. Today, she tells me that I will just need to live with it. You had to wait? They responded offering an assessment and repair estimate pending in person review of the item; however, I had to respond to provide more info and request a shipping label to send it back. We were there to return and exchange the bag which was never touched. See reviews below to learn more or submit your own review. They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. Then he said I have to take a picture of it and send it so they can review it and decide if I'm gonna get a replacement for it or not. After calling to verify the purchase with our bank, again verifying the purchase with the bank's fraud department, calling the customer service line several times (this took several days) to check the status of the order and make sure everything was okay, and seeing the charges appear on the card the order was canceled because the product was out of stock. A BIG SHAME!

I missed my own money approx $900 almost 3 weeks!!! She told me rudely, belittling me that she didnt like my attitude and she wont return the bag. Ping may be disabled on host by the sysadmin.

Im not even able to log in!! Yes I had that error msg before. This has never happened before with any of my purchase. The uk site now seems to say there's delays due to systems maintenance, but now explanation as to why checking out doesn't seem possible. So I call them Back and I said, "Why you dont wrote at the product care that we have to careful with the alcohol or hand sanitizer. So we were left none the wiser. Disable security software: failed page loads can be caused by anti-virus and firewall software as well. Simply restart your computer and see what happens. This is a case study of Louis Vuittons e-commerce user experience (UX) performance. This is especially thanks to perfect Product Page UX performance, but Louis Vuitton is impeded by broken Customer Accounts and poor Cart & Checkout. Nose in the air and what attitude?? The worst quality ever!!! I tracked the bag online and there was a note saying it could not be repaired and to call for further details. **Please do not have anything shipped to your address or else you will get a empty box & have to wait 14 business day for answer.**.

What was the point of a gift receipt if I cannot speak on this purchase. I am just very dissatisfied with all this back and forth. For more information about reviews on ConsumerAffairs.com please visit our A website status check is now in progress to see whether the louisvuitton.com site is down or not. Get Baymard to audit your sites UX performance, compare it to competitors, and identify 40 areas of improvements. It is only LV. Press question mark to learn the rest of the keyboard shortcuts. She is hired by Louis Vuitton to provide extremely poor customer service. I DON'T BELIEVE THEY STAND BUY THEIR PRODUCT AT ALL!!!! Could it be because there's about to be a price rise or something? Has anyone else had this? I can't use the bag anyway because the stitching is nearly off from the one handle. so even if the plastic cracked a bit more, I don't understand why they couldn't restitch or take the handle off and replace it with a new one. No luck. I bought a Mtis a month ago from Miami and am happy with it. I can add to cart, but when I click on proceed, the cart is empty again. Hoping whatever it is gets sorted quickly. Everything on my wish list is showing call for inquiry even a couple of items which have been readily available lately as add to bag.

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