Ordered a dress several weeks ago, even payed extra for quick delivery and still havent recieved it. sl(w\GfB5qoq)[mDN^3@]-!n$(Gm5hEC6;iqfa.I"YW4br|#"Z4dHyxYT-Y3Z4!8^K7"(*^)lnOqh"TtCqH e^~'/*~`rcvdk?!QMZ$v"DxXG :KNl*X$RXk 9'|(okrK>+04S\"+ B?'+*-Wo!ud2n$(T7Thlc:nK=W&![v!N};Ki#Uw't0JBD_-/D?#lo#Pt5$dP *##T>redwggXUpiNxia2i&&kvVg&hj458CRx@BTinO|U4Z+vM%EJGLW=#>|Q)\4Xv`kc(Z I ordered two dresses from this site for the first time for a baby shower and my maternity photos. Here at Baltic Born, we have a curated collection of dresses that are either custom designed by the sisters of Baltic Born or hand selected from brands and wholesalers we trust and work with, and stand behind our product, but we are sorry that you were not satisfied with your purchase. She and her husband have been married for almost 10 years! I have two bridesmaids and one maid of honour and we purchased their dresses from Baltic Born! ,04f4 ~kxalu4fE12q:!! She is the favorite aunt in the family. -Baltic Born. Thank you! It must be a regular problem as they have a 8 week policy before a package is lost- because (I quote) "the packages tend to turn up". Hi there! We're always happy to help so dont hesitate to reach out if you need to in the future! My fault for not reading the info when purchasing or I never would have bought the dress in the first place. Congrats to you!! Super responsive and easy problem solving, things happen I get it. I purchased the Varia midi dress in camel and Zaire off the shoulder maxi dress in black. She loves exercising and cooking, being outdoors and cant wait to escape the cold when winter comes! Unfortunately, we have zero control over how long international orders take to process through customs. I packaged them up for a return, only to find out that the return policy is store credit only. The day after I got a notification that the last dress had arrived, so there was not a problem at all; just the angst of not knowing that there were going to be multiple parcels. I cant believe how bad they fit and how careless their styles are. Almost a month later and still waiting for the rest. In CHINA. I left a one star review on the dress and it conveniently is missing from the website, instead they make it look like that dress has 5 stars. Please dont hesitate to reach out as our customer service team would be happy to help you find recommendations to use your store credit on that you will love! The lady emailing is most UNhelpful and absolutely refuses to do anything about it. Hey Teresa!We are so sorry that you were not satisfied with your purchase. !. We provide all the information necessary for customers to make informed decisions for full customer review and transparency. We're so sorry about this, but it looks like you did not reach out to us about your missing dress until this past week--and your order was placed back in February and marked as delivered in March.

Our grandpa owned his own mens clothing store so the birth of Baltic Born was just a matter of time! Oh no, it sounds like there was some misunderstanding here.

I would think its hard to depict the exact colour of the dress since its velour..!Maid of Hounor dress: Tatiana Velvet One Shoulder Maxi Dress | EmeraldBridesmaid dress: Andi Ribbed Velvet Wrap DressWould totally buy from Baltic Brn again. ;1{~~gotT2 ]/$K_8m2(K0~*!2?2u ; etiZbC;~{ q -^x)i1+O t[#"McJ1pB{~fpxE}~:t WZ+ )[1Nycf They handled the situation poorly and refuse to help out an unhappy customer that just wanted a pretty dress. Companies can ask for reviews via automatic invitations. I messaged Baltic Born on Facebook with my question on the best size for me and they came back really quick with their recommendation.I followed this and ordered what they told me. Together we started Baltic Born because we were looking for pieces that we felt comfortable in through all the different stages of our lives as women without breaking the bank. I read a lot of reviews first, and some mentioned peach or champagne, which I would have been okay with, but the color of the dress I received is far enough from either that I 100% wouldn't have purchased it if I saw it in person first, but my issues are more so with the customer service I received throughout this process than the disappointing yellow dress itself.I ordered this dress for my engagement photos, and I ordered 1.5 weeks in advance. All reviews are published without moderation. Thank you so much Chelsey! }~vI@$:H0V$ ~_?%n $3\PMmr*^rq0.OzMvqoYXV+%TqnjA]Jk)DskW";Krldd)UszN^uf|U,e Hey Celena!If you could please reach out to us at hello@balticborn.com with your order number if you haven't already, we'd be happy to look into this for you! We apologize if the emoji came off as condescending as that was certainly not our intention. Here at Baltic Born, we work with vendors and manufacturers here in America as well as overseas. Verification can help ensure real people write reviews about real companies. Even with this policy in place, we still receive hundreds of damaged returns back to our warehouse that we cannot resell, so we hope you can understand our need to be firm in our policies. It came quick! We use dedicated people and clever technology to safeguard our platform. Whether youre in college and looking for the perfect outfit for a night out, traveling and working a day job, or in the mom grind of taking care of your precious little ones, we know how it feels to want to look put togetherwithout looking like everyone else and not dropping an entire paycheck on that look! So I immediately contacted costumer service about it. We like our customers to know that they're talking to an actual person instead of just an automated response, so we apologize if that came off in a way it was not intended, but we appreciate your feedback! They use the cheapest materials and their shoulders are just saggy. After one wash (and air dry) the pilling was so bad I have to throw it away. First off, their clothes are sub-standard quality. They really didnt put any thought into the cuts and materials at all. We also apologize about the delays with your order and do not know why it was sent to China at all. On top of that Im likely going to be scrambling last minute to find something.All in all I think its just too much of a hassle for international customers, even those in Canada. When I emailed back requesting refund, they sent back a note stating they have problems with people sending back clothes that have been damaged so this is now their policy, along with some BS about his they firmly believe people who didnt like what they bought can find something else they like, and saying that this is the market norm to do store credit only (ha!). We are always so happy to help so we're happy that you reached out! Ive been scouring the site for something else to not lose my money for nothing but everything now looks cheap and poorly made/fitting having seen a product in person. To use the credit and to release my hold from Baltic Born, I purchased a product costing $76.98. Hey there!

She lived in Denmark for a year and half and speaks fluent Danish. In fact, our shipping and returns information has its own tab directly next to the size & fit tab and the details tab on every product page.

Allison is the oldest of the three sisters and has three kids under the age of 7. Weve taken the guesswork out of styling for you and we make sure that everything you buy from Baltic Born leaves you feeling beautiful, confident and comfortable! We searched your review out specifically and have since cleared it for publication, so you should now see it uploaded on our website! I am 33 weeks pregnant, 34H cup, 6' tall and the XL fit perfectly! This place is s scam! I ordered the dress in ivory, but if I were asked to name the color I received, I'd call it yellow. Not worth the hassle for international customers. Will definitely be shopping here after my pregnancy as well! RG0`nEI7 -O]Y6. We appreciate customer patience and understanding regarding shipping circumstances that are out of our control.We also understand that you may not be familiar with store credit only return policies, but this policy is not uncommon for smaller boutiques and businesses such as ourselves (especially within the occasion-wear industry). We reached out to you via email on Tuesday June 14th regarding your situation, please check your email and give us a response! I honestly was shocked as I had high hopes for a cure, flowy dress I could wear all summer. I purchased a couple of Baltic Born dresses as a part of a larger haul from multiple stores for a close friend's wedding. Do not order from this place!They kept coming up in my ads online so I decided to give it a try and buy a dress. For some people, this might not be a big expense, but for me, moneys tight and this was a splurge. I am a vintage wear expert and the quality is a back-of-the-rack special in the Kmart juniors department. All information regarding returns and store credit is published in writing and linked on every page of our website, including the home page, individual product pages, and the checkout page. We have a very personal relationship with all of our manufacturers and know that all of our products are made ethically and to a high standard! I reached out 2 weeks ago and they sent tracking info which hasn't been updates since. I had to buy a different dress for the event, but had justified it with "Well, at least I can return it right away to recoup the losses." By placing an order with us, you agree to all policies and procedures of Baltic Born. Please let us know if there's anything else that we can assist you with! The Varia and the Zaire are favorites for sure so we're so happy that you love them as much as we do! We publish our store policies on our website for customer viewing and transparency. Marianne is the youngest of the three and an incredible stylist and hair magician! But apparently that means if you buy it your stuck with it and they will give you terrible customer service in return. Congrats on your sweet little babe, we are so incredibly happy for you!! I wondered how many people have had this experience and are more research it seems like this is the norm. Even with this policy in place, we still receive hundreds of damaged returns we cannot resell. tj@E Think I've been scammed. If your package reaches the official threshold to be considered lost, or in the event that it is stolen/damaged in transit, we can definitely cover you. We expect customers to inform themselves of store policies before placing orders with us--not just our return policy, but also our shipping guidelines and timeframes, our return process for handling damaged items, etc. Hey Aubry! We apologize that you were unfamiliar with this term, but we'd like to point out that we do clarify what "final sale" means on our official returns page (as our representative mentioned in her email to you), in case there is any confusion. Make sure to send us a photo or two of your bridal line up, it's our favorite thing to see our customers in all of their gorgeousness! Hey Hayley! We have found your review manually and ensured that it is published to the Fiji's product page, since we do value customer feedback about the fit and feel of our products. I didnt need customer service, but they responded to my Instagram tag very quickly so I imagine they have great customer service!I wore the dress to my bridal shower and literally 20 out of 20 of the guests asked where it was from.Baltic Born is my new favorite store and Im shouting it from the rooftops! Thats the beauty of our brand. They have a beautiful quality and weight to it and the fit was perfect. Hi Kathleen, we're so sorry to hear that you missed our return policy! I love that they have a specific tab for bump friendly dresses and both fit just as I wanted. I ordered the Olivia Maxi Dress for a wedding in September.The dress is bump friendly and although there is a really clear sizing guide on the website I was between 2 sizes and also 15 weeks pregnant (will be 28 weeks at the wedding). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. These designs are either custom designed by the sisters of Baltic Born or hand selected from brands and wholesalers we trust and work with, and we stand behind our product. It unfortunately did not fit me or suit me well at all.

I left a review and noticed they screen reviews and never posted my feedback even though it was not mean or harsh. Ordered on May 24 and have received one of several dresses I ordered. Congrats to you!! Congrats to you sweet momma! The responses Baltic Born provides are insulting to careful, well educated readers who can clearly see the twisting of words, blame shifting, and other deceptive means. Meet the Liljenquist sisters: Allison, Angela and Marianne. 10/10 recommend!! Hey Cathrine! Hi Kimberly, thank you for bringing to our attention that your review of the Fiji swimsuit had not been published! My friends and I have ordered from Baltic Born multiple times and have experienced nothing but great quality dresses! We are so terribly sorry to hear that you feel you've been scammed; we never want our customers to feel that way! We know that most of the sorting is done by machines and have seen packages show up in random places before they are rerouted to their actual destination, which is why international orders can take up to 8 weeks for delivery, as stated on our website. Angela is the middle sister and a full time working mom of one! We apologize for the inconvenience. Our favorite thing is seeing our customers rocking our styles in their photoshoots, so make sure to send us photos so we can see!! DO NOT ORDER FROM HERE!! Hi Michele. I hope some future customers see this. /Rttm%fH~ 0Dw).TQPfK7_jN"jqp- \0%am=Un0}#4kaF iP"O': :is8+l+=( '5G2;c33{y)IA3ZMK?&YzJbqhiHL"$cltA)k)t:`j$C^mfT/o%RUuBaarW j1B,-W+jtHIzJj+7R)?`-Kl6ftD&/+;)$NGwo:pZTx({\{+cIvgeX25y:Ud*D4F>['~O5 &V,d)~VeyT~}mMcQaSq"^J+ 0j):Ft9clc/[{hxX;\7^CKsip"8& 2Sw~D,}bNT5A*m}N#_T4*`{u@1Kf;< sX;- C>>@tKD3f |W^D*s:) )S*SsjDY2*VR OhD8+| The 3 owners of Baltic Born as well as our design team spend countless hours daily trying to curate the most trending items in a variety of styles, textures, and sizing to help EVERY woman feel beautiful in our dresses! The second suit I bought was the tulum one piece in black. While I understand that Baltic Born cant control what happens after they ship, Ive never had such a long wait for customs and Ive ordered from the US plenty of times. I'm honestly near tears just writing this with how over-the-barrel I feel about this whole situation, and at this point I know I'll receive no further help. I'm kinda shocked to see so many negative reviews here to be honest! We appreciate your feedback about our email responses and will take it into consideration moving forward. Dating back to the 1800s, our ancestors worked as tailors for the Danish king. :), Hi Jassmine, thank you for your review! Buyer beware; dont throw away your money at this place! The quality is literally like from shein. I will definitely be spreading the word until the company fixes the review issue. I received absolutely no understanding or help, and was told to follow one of the many links on their site to process my return, and received a kissing wink emoji as a signature, which ultimately felt condescending, smug and like an acknowledgement that they had my money now, and didn't really care what happened next. They told me that they were sorry that it took some time and that we experienced delays, but that the parcels were on their way, looking at the tracking. Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. Unfortunately, it can be difficult to anticipate such delays--especially for international packages such as yours that are traveling across the world! I had a damaged dress shipped to me that had pet hair all over it (with a normal shipping time frame) that also didnt fit. And it seems Im not the only one having a problem with this specific store.Its also hard to get up to date tracking info or any sort of idea of when to expect the dresses. I purchased a dress (a month in advance due to reviews), of course, it fit funky absolutely huge on top where the V-neck of the dress hit my waist! Baltic Born went above and beyond and let me keep the dress to donate to womens shelter once cleaned from the pet hair and are sending me a replacement for a different dress that offered my size! Please reach out and let's see what other information we can collect for you! A bit tight with the shipping times noted for shipping to Canada, but I really loved the images of how the dress looked, and took the chance. Upon my return, I found it was store credit only. :). I took pictures of the dress and sent a request to their customer service and they were super helpful. 2022 Trustpilot, Inc. All rights reserved. ), but all they really had to say was "Wow! Baltic Born is creating bold and beautiful clothing for all the stages of life a woman may go through. My maid of honour dress has to be sown up a tiny bit at the hem, but that is just normal tailoring.Other than that, the girls thought that the dresses would be a tad more dark green, but the colour was super nice! I love the dresses, the swim quality is not great and Im disappointed to see how much they manage any comments on their social media and website to prevent honest reviews from getting through. Jta+Dg 7dROocb ~46Z09,@yy8mZ/g@kI'O=wuq We provide all the information necessary for customers to make informed decisions, so we hope you can understand our need to stay firm in our polcies.

Need some comfy clothes, too? Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. Since I'm unable to trust the delivery dates, or the dress coming to me being the same as is advertised, I told them I'm not interested in making another purchase through them, and that not receiving a refund when returning the item would be essentially free money given to them. The kicker of it is that since it's an international order, I'm not even able to process a return on my own, and was told that I'll have to pay for shipping back! Great quality dresses and beautiful fit! She was looking for a particular color scheme, and I wanted to try on a few options. Our family name is Scandinavian and designing clothes is in our blood! We do our best to ensure that customers have a great experience with us, and we appreciate your support. Awful. Theyre are so beautiful! Never received the second dress for $75 even though I paid for shipping insurance on both.They refused to refund my money or ship dress! Please let us know if we can help guide you in the direction of a dress that will work better for you than this one that you tried out! Im always impressed with the quality!! Its clear this company obtains its traffic from social media ads and endorsements by other websites, especially to lure impulsive buyers by its romantic photography. Our Shipping Warranty includes regulations regarding communication timeframes, and unfortunately you are now far outside of the timeframe to be compensated. No, per the pictures it was not to fit this way. The lady literally told me as an option of what to do with it was to throw it away. What a complete JOKE. Must-Have Turquoise Rings From Carroll Spur Co. 2022 COWGIRL Magazine/Modern West Media, Inc. | COWGIRL is a registered trademark of Modern West Media, Inc. All rights reserved.. Cuteness Alert! I feel tricked, and I'm so disappointed that this company does not meet quality standards in its products or customer service. Anyone can write a Trustpilot review. Congrats on baby! The quality of the dress is 100 percent polyester, made in China. The problem of customers wearing and then returning their items in damaged condition is incredibly prevalent, so we instated this blanket protection policy with the firm belief that those customers whose orders simply didn't work out could find something else they love using their store credit! Our return policy is a blanket policy that we are within our rights to instate as a retail company due to past issues with unsustainable damaged returns, and it is published in multiple places on the website (including on all product pages). I would be satisfied with that answer and trust them if I hadnt already gotten my last parcel.When the girls tried it on, they were PERFECT! We apologize that you were not happy with the quality of these swimsuits--please reach out to our team via email if you feel that your situation warrants further investigation!

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