Let us know If you need them longer.

Fabric should be regularly dusted/vacuumed as appropriate. *Reset button sits on solar station, plan mounting accordingly to access button in rare case of motor failure, *Box mounted stations and motors can only be mounted on the, Cleaning & Care - CITADEL Clear Vinyl Shades, Dual Bracket - Film Shades & Blackout Shades, Cleaning & Care - Baby Grande & Grande Clear Vinyl Shades, Cleaning - Insulator Blackout Cellular & Modular Light Sealed, Cleaning - Light Filtering Symphony & Premium Honeycomb Skylight, Thank you for the heavy duty sun shade. Do not use harsh detergents or abrasive soaps as they can ruin the surface. Thank you North Solar Screen!!! *Shades larger than 120 wide x 117 high will require a horizontal sonically welded seam approximately tall. Housing box and side rails must be mounted flush with each other.

Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390, Citadel Classic High Wind Zipper Track Solar, Citadel Brawny High Wind Zipper Track Solar, Mesh fabrics allow air to pass through for ventilation, Available in 3 densities to customize amount of sun, Enhanced with Microban, a biocide to inhibit mold and mildew, Darker colors give sharper outward visibility, better heat and glare reduction, Lighter colors provide more natural light, 10 year fabric warranty Phifer Suntex fabrics, Factory programs the remote to operate each shade. Thanks!, Your Grande Shades have made a tremendous impact in the use of our pergola. Must be flat, level and have no protrusions (trim or bolts) within your opening frame. You should still be cautious of the fabric rubbing against rough or solid surfaces. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. Make sure the fabric is flat. Lubricate the zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. Watch the shades when you are operating them. 10. We are constrained by the freight companies policies in this matter. 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. The housing box protects the roller from animals and the elements. It fit great and blends in beautifully. Great product., Q: What is the depth required? We may check historic wind speed data in your area. North Solar Screen cannot be responsible for dye lot variances. This warranty does not apply to any RollEase clutch subjected to unauthorized repair or alteration, or to misuse or abuse. If it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.). For Vinyl Fiberglass They started in Europe as a way to keep buildings cool. Rinse thoroughly with water. Housing must be level. This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. If adjoining shades meet at a corner, let usknow as one or both may need to be cutnarrower to ensure they dont conflict, Suntex 97 - 3% Openness (10 Year Warranty), Suntex 95 - 5% Openness (10 Year Warranty), Suntex 90 - 10% Openness (10 Year Warranty), Motors, remotes, sensors, controls, for 5 years, Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years. Stop the shade if it is not operating correctly. This covers your opening and minimizes the chance of damage to the material. The housing box and bottom bar will be in your line of vision when shade is rolled up. There is a 1 1/8 gap on the motor side, and a 1 1/2 gap on the idler end. Fascia: Either 3 or 4.

The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. A. Housing box, crank or motor: 5 1/2 (9 if fitting this in a pocket). Commercial applications carry a five year warranty on both fabric and moving parts. Seams are a double thickness of the shade material, approximately 5/8 tall. Somfy Warranty Somfy offers end product suppliers a 5 year warranty on all motors and controls.

Good luck going forward, we know your business will be successful., Dear Debby,

Watch the shades when you are operating them. Chain Operated, Exposed Roller: Total 1 3/8 (3/4 on chain side, 5/8 on idler end) . To obtain service, contact North Solar Screen (866) 230-4700 This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. Housing box, crank: Fabric is 3 3/4 narrower than the housing box. Both situations must be addressed within a week or the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper folding over) and will require purchase of a replacement panel. The XQ5 premium motor is our standard outdoor shade motor. Thank you all. Solar shades provide daytime privacy only. If commercial spot cleaners are used, they must first be tested and allowed to dry on an inconspicuous area to ensure compatibility. They are not defects. 3 w x 3h (36w x 36h), Choose Baby Grande Solar for smaller spaces. Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure theshade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc. Cut cables to fit on site and secure to tie wire drive or eye bolt with the Simplex Cable Fastener. There is a +/- 1/8 production tolerance. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. Determined upon the shade material of choice there are two different ways to clean your indoor shades. Somfy is our upgraded motor, and is more expensive than our standard XQ5 Motor. Power cords & plugs come separate to cut to the appropriate length.Do notcut motor wires shorter than 18 as you will cut the antenna and seriously reduce the range of the remote. When winds higher than your setting is sensed for a duration of 2 minutes, the shades automatically retract. They ride up and down on strong stainless steel cable guides that allow the shade to be positioned at any desired height without the need for tie downs.

We are happy to send up to 6 swatches per openness. And the shades are fabulous., Although we have not measured the temperature difference, it must be significant. Fabric width varies depending on lift system and headrail option. The bottom bar hangs below the housing box 2 when shade is rolled all the way up. The shades themselves are excellent in finish and fit. Let us help assist you with your next project and connect you with the best possible Somfydealer. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed.

Depth required for a flush mount depends on a combination of width, height, material ordered, lift system, and headrail option. Lower shades during calm conditions so the zippers dont bind. , Our 270 million customers around the world recognize our commitment to providing the best quality and value, Our 40+ years of experience has led to over 450 active patents and 600+ standard approvals worldwide. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Floor Mounted Cable Bracket: Simplex Cable Fastener: Shade can be lowered to about 2 from the floor.

5 channel remote & timer control a group of motorized exterior shades. Slight variations might occur between the sample and the finished product. We will request photos and videos of your installation. Batteries are not covered by this warranty. Average battery life is about 1.5-2 years depending upon those factors. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools.

Crank Operated or Motorized

Somfy recommends you complement your pergola with connected heating and lighting to create a cozy atmosphere!

What causes this and how do I fix it? Cleaning Blackout Fabrics: Rinse thoroughly with water. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. North Solar Screen, LLC. Best solution is to remount the brackets so the shade will be level. Securely attached to the bracket or housing box, this low profile hardware tensions the stainless steel aircraft cables. We could not be happier.

We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. Housing box is 5 1/2 tall and bottom bar hangs down 2 (see diagram below). Our customized systems will allow you to enjoy your pergola to the fullest whatever the season. lubricants as these will cause dirt to build up and affect the way the zipper operates. Hi Debby, They do not set the top and bottom limit stops, Motors can be ordered on the right or left and plug into a grounded outlet, Hardwiring requires installing a shut-off switch for each motor to disconnect each separately from power should you need to reprogram, Motors are 120V and draw about 1.6 amps, operating temperature range is from 14 to 140 degrees F (-10 to 60 degrees C.), Order housing box to prevent water from shorting out the motor unless installing into water tight pocket. Thanks for a truly great product. Easy shade controls with UP, STOP, DOWN and PRESET buttons. If you are close to the sea with salt air smog where you can actually taste the salt air, spray off the cables, bottom bars, and all metal parts as you would ocean going boats, even the stainless-steel ones. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Avoid rubbing too hard. Rusting to stainless steel or steel components if within 3 miles of saltwater or adjacent to a chlorinated pool (warranty reduced to one year). We love the shades!., Dear Debby, It only took my wife and I a few hours to have it installed and working. Sun sensor raises shade when it senses enough light, or lower when senses not enough because of nightfall, clouds, shadows from trees, etc. Exposed Roll, crank: Fabric is 4 narrower than the brackets. NOT AS ORDERED OR DEFECTIVE (when installing).

My customers are happy and you can actually FEEL a cold breeze from our ac. Thank you for all your help and thoroughness in the ordering. The fabric can be dusted with a soft, clean cloth, feather duster or lightly vacuumed with a soft brush attachment.To spot clean, use a cloth or sponge dipped in a light solution of lukewarm water and clear dish detergent and lightly. Shades go down automatically 20 minutes after the wind stops, calculated from when the wind is reduced. They were well packaged and the Installation videos were thorough. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. Expedited shipping for replacement parts. You can even add screens around the sides to keep out bugs! Identifying Wind Speed, Maximum dimensions: Wipe off and buff with clean cloth. A. We can even feel it is cooler inside the house too. Hello, Your Grande Shades have made a tremendous impact in the use of our pergola. Ready to Begin Your Smart Shading Project? If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. North Solar Screen cannot be responsible for dye lot variances. Connects to the home network and one or more XQ5 Radio controlled motors. Damage to the fabric or failure of the bottom pocket weld are not covered by warranty if you install with the fabric overlapping a solid surface (posts, walls, window frames, etc.). Thanks! Motors can be butted up to share an outlet. Weight bar: Polished marine grade stainless steel tubing 7/8 diameter with internal steel rod for extra weight. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! Please do not accept your shipment if the cartons are damaged.

GREENGUARD Environmental Institute (GEI) governs and administers the GREENGUARD Product Certification program. All moving parts, such as cords, will eventually wear out and fabric may fray. Withstands winds up to 35 mph Somfy motors can be reset from the remote, so its a better fit for hard to reach shades & second story applications. Side rails must be plumb and parallel. The bungee cords work well to hold them down against the wind. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Defects occurring in OEMs sole judgment as a result of 1) improper installation 2) abuse or misuse 3) normal wear and tear or 4) maintenance and care not in accordance with the instructions included with the product are not covered under the warranty. Clear vinyl should be cleaned regularly to remove dirt. Battery life is estimated based on raising and lowering the shade once daily. 2022 Somfy Systems Inc All rights reserved.

The external mounted Helios System provides flexible mounting options for exposed roller (no housing box) exterior shades, Provides use of solar power in low light areas up to 40 away from shade. Carla, Repeat until shade is lowered. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. Karen and Carla were TERRIFIC when we had questions about the Mylar shades for our severe glare problem. At this time of year and in the spring we could not fully use it because it faces south and the angle of the sun raised the temperature greatly. You have a great team, and a fantastic product., We will guide you through the entire process, Somfy TaHoma: Home Automation with Smartphone App. North Solar Screen, LLC. Shades must be installed correctly per instructions. They started in Europe as a way to keep buildings cool. The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. Create as many rooms as you want and up to 6 favoriterooms managed from the app. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. A. The tracks or cables must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of dcor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. Normal wear and tear is not covered. Minimum Dimensions: You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Its modern finish complements any dcor. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! Photographs showing damaged packaging and parts are required. Create up to 40 scenes and schedules to automatically operate multiple shades, If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade), If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time, Solar Station can be mounted directly to the housing box or externally for exposed roller shades (no housing box) or for low light areas, Solar Station can recharge using direct sunlight or through micro USB, The Solar Station requires a minimum of 5 hours of direct sunlight per day. keep the shades wind worthy in gusts up to 35 mph. Do NOT use oil based lubricants as these will cause dirt to build up and affect the way the zipper operates. This comes in a flip top bottle. I have attached a variety of pictures from the inside, outside, with and without flash. Do NOT leave shades down unattended in winds 50mph or higher. The 3% and 5% openness are best for early morning and late afternoon blinding sun. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Choice of crank gear side. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The instructions were clear. Everything is just one click away! The finished product is exactly what we talked about and designed. I think you deserve kudos for your efforts, follow thru, and resultsyou have a lot of good people helping make that happen. Hardened steel eyelets run up and down the stainless steel aircraft cable. We are enjoying our deck and sunsets much more. Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. I just wanted to write and let you all know how much your Verosol Silver Screen shades are helping us stay cool! The screens arrived yesterday undamaged and I installed them today. In some states, exclusions for incidental or consequential damages are not allowable.

Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. The box mounted Helios system can be mounted directly onto the housing box*. If you need to reset the motor you will have to press a button on the motor head itself, so its not recommended for hard to reach areas. Damage caused by improper installation or installing in ways that are against ourrecommendations. Grande Solar Shades heavy duty construction are the ultimate in strength and durability. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. North Solar Screen, LLC. Program up to 10 scenarios. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. Must be a level, flat surface so shade hangs straight, level and plumb.Any protrusions such as bolts, trim where the shade will hang will need to be addressed, You cannot surface mount shades on an inside corner. If you motorize or want a more finished look for the shade, scroll down to select the powder coat samples. Depth required for a flush mount depends on the headrail option chosen. Blackout cellular fabric is easy to care for. When damp, raise shade tightly to recrisp pleats.

We may also request other photos/videos. 16 channels to operate up to 15 individually or in a group; Motors can be reset from the remote important feature for very tall shades, We recommend ordering the hand-held remote for easier programming of limit stops, Low voltage device, in most cases doesnt require an electrical box, If used with 1 shade, timer can be used to set limit stops, Multiple shades require multi-channel remote to set limit stops, Can be set to raise and lower shades once a day only, If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down, Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted), Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently, Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. North Solar Screen, LLC. Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes, Multi-Channel to operate up to 4 individually or as a group. Most stains can be blotted with a damp sponge and mild detergent. 5.

This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or re-installation of product, or any incidental or consequential damages. It was a pleasure dealing with everyone at North Solar Screen throughout the process. The North Solar Screen experience was very good, they made the process easy., The zipper track shades work great. Avoid rubbing too hard. 2. If a shade purchased through North Solar Screen, LLC. To protect your pergola from bad weather! 9. Let the shade air dry before rolling it up. Your check and double check system proved the order could be made without error the first time. For a flush mount 5 1/2 . Its not recommended to put motors any closer together than 19, instead place them on opposite ends. We truly love this shade.

These fabrics meet or exceed the field validated standards for products and materials with low chemical and particle emissions for indoor usage. The shade mounts from the top down inside the frame of your structure. There is a 2 1/4 gap on the crank side, and a 1 1/2 gap on the idler end. Wall Mount Cable Bracket:Use if you need to mount the cable to the wall or post. 6.

TaHoma is a WiFi to RTS gateway that can control up to 40 RTS channels. Defective Bead Chain Drive Unit, DAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products.

I like the way the shades look and operate. Use voice commands with Google Assistant and Amazon Alexa products. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Neither OEM nor North Solar Screen shall be liable for any special, indirect, consequential or incidental damages, including but not limited to loss of use. If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge.

or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice. Motorized Components: One year. Darker colors provide sharper outward visibility and more heat rejection (outdoors only) than lighter colors. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge.

If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. General guidelines: Fabric width varies depending on lift system and headrail option. Rinse by immersing in clean water. A. Dear Debby, Shades should be lowered during calm conditions so the zippers dont bind.. Motors sync with the app without using another transmitter. We do not take returns on custom cut shades.).

Attached are two pictures of the roller shades that we purchased from you in May 2011. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. On the side opposite the incorrect roll place a 3 inch length of 1 1/2 masking tape on the long edge of the shade material, or on the roller edge. Vinyl shades should not be folded and stored for an extended period of time when damp or wet.

(Do not use paper towels). Low Profile Adjuster (Standard equipment.) You can program up to 6 groups of 15 channels each. These dye lot variations are common to the manufacturing process, and are within industry tolerances. 5% Openness, Alpaca, Dark Beige Housing Box, Unique exposed roll shade installation using notched rafters, Product Video Motorization Demo Crank Demo, Customized Outdoor Solar Shades for Spaces Up to 20 Feet Wide, Grande Solar Shades reduce heat, glare and fading of interior covered roof areas. They were received in perfect condition and the measurements were exactly as ordered. 4. (App is free, but you must purchase the TaHoma transmitter). For problem stains, the shade can be removed from the installation brackets and soaked in warm water. If you are not satisfied and or require additional assistance you may write to VP Operations Manager, OEM Shades, Inc. 700 First Avenue, Ford City, PA 16226. Contact us for specific information about your particular order.

Abrasive cleaners cannot be used on window vinyl. The quality of the SilverScreen Shade was much greater than we had expected. We are happy to help answer any questions you may have regarding our products. I am very pleased with my Grande Shades. With the help of the videos on your website, the installation went very well. You can roll your shades UP when it is windy, but NOT DOWN!

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