There is a wide variety of dishes included in all our consumption centers. The rooms were clean and sufficiently stocked with beverages each day. Find availability starting from June 13th. Awful customer service and awful communication. If you dont want to miss a minute of the fun and relaxation or our incredible pools at The Royal Sands, Char Hut snack bar in Cancun is the ideal place to eat something simple but always tasty, and with great flavor. Making reservations was extremely difficult and charged a fee to go to restaurants off the resort. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. Deserts are tasty and not too sweet. Also some night entertainment. Lots of surcharge conditions. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO. We will continue working to provide a better experience to our guests. The pool area is closed every day at night due to our cleaning protocols. Dear Katherine, Every staff was cleaning and sanitizing everything including elevator walls and doors, walk ways, gardens, shower heads on the beach, they even had a staff member coordinating chairs and tables under each palapa every day so all was organized. We appreciate your kind comments about the delicious food, the spacious rooms, and the cleanliness of our areas. sands Royal Sands Resort in Cancn, Quintana Roo. The food was delicious, different menu each day and many choices to pick from if you have picky eaters like I do. Every feedback is essential for us as it helps us to continue improving. Somehow a $1400 payment wasnt goong to cover $850? Dear Mark Elisak, The beds are very comfortable. Your stay includes 2 free tickets to the Cancun Mayan Museum. Enjoy dishes made with Mexican soul in one of the best restaurants of Cancun, Hacienda Sisal Restaurant, is a place that will transport you to a typical Mexican hacienda due to its traditional decoration and authentic flavors. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism.

Enjoy the delicious tacos and the Tex-Mex food, while gazing at the beautiful Caribbean Sea view.

Dear Nykeemia, Nevertheless, our concierges must continue providing assistance to our guests with their vacation, regardless of whether they are interested in the presentation. We have shared all your comments with the concerned departments to improve. Order any dish you like from our meals to go menu featuring delicious roasted chicken, pizzas, salads and delightful desserts which we will take to your room, from our sister resort in Cancun, The Royal Caribbean.

Our concierge recd the nickname "the phantom" as after checkin we never saw him. We're excited to read your review and learn we've achieved our goal of providing our guests with the highest standards in both: service and food. menu royal spa sands char hut cancun inclusive resort tripadvisor Our 2nd time here. Very annoying. They could have at least extended the bar until 2 am otherwise just dont call it a bar. I didn't particularly appreciate sitting and listening to a 2-hour presentation on timeshares. Rooms are well air conditioned.

The resort will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process. We regret that we weren't able to provide you with the view and the room that you requested, as this is assigned according to availability and the view reserved upon booking. We loved our stay at this resort. To continue enjoying the best international food and the Italian cuisine, you will only have to walk a few steps to reach the Tradewinds restaurant at the Royal Caribbean. However, the best certification we can achieve is our guests' satisfaction. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Open daily from 1 a.m. to 9:30 p.m. room service available 24 hours. Early departure policy: No refunds will be given for any cancellation or modification made after check-in. Its excellent very clean everything was fabulous, Loved employees they were amazing and always helpful. Waiters at the buffet were awesome as well. The following list of Premium dishes and drinks are available at an additional cost. We appreciate your kind comments about the service of our staff, especially Orlando and Jess. Didnt like them. It also offers a superb breakfast buffet service plus a la carte menu for lunch and dinner to order exquisite finger-licking specialties. Thank you for taking the time to post about our resort. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests expectations. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Fill in our Pre-Check-in Form! We look forward to welcoming you again in the near future. Visit this bar in Cancun, located a few steps from Captain's Cove Restaurant, where you will enjoy your favorite drink or cocktail after lunch, the best entertainment and the fun that events like the Mexican Fiesta, the karaoke night and the rhythm of the music, on different nights during the week. sands cancun inclusive Fill in our Pre-Check-in Form and save time at your check-in! Overall weve been back and might go again now that they have a new resort opening up. sisal hacienda cancun restaurant mexico Your comments inspire us to continue providing the best experience to our guests. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. This list include but is not limited to: Lobster, Selected fine cuts, Selected prime fish fillets, Dishes prepared tableside, Flambed desserts, specialty beverages and coffees, Premium or imported brand beverages & wines, all types of canned and bottled beverages including soda, beer and some liquors among others. Overall very pleased with our stay. Best regards. The Pool was very clean. There is a wide variety of dishes included in all our consumption centers. We sincerely apologize if you couldn't reserve with day in advance a spot at one of our restaurants. Rest assured we have shared your comments with our Management to improve guest service. This is a review for restaurants near Blvd. Expedia, Inc. is not responsible for content on external Web sites. We also regret that the options provided didnt meet your expectations. I like everything, we dont have nothing to dont like ! Guests staying on Saturday night may need to change units. Warm regards. Whatever you do, don't miss our snack, pool and beach bars to enjoy a delicious and refreshing drink and the snack of your choice, prepared with the finest ingredients to make your taste buds dance to the rhythm of the best flavor with the Caribbean twist of this beautiful resort in Cancun.

Located on the premises of The Royal Sands Cancun, La Veranda restaurant is one of the most visited by the guests of this magnificent resort. One of our goals is to communicate accurately and assertively to our guests about the possibility of switching rooms on Saturdays.

That clerk instantly understood pay $850, add $500 for anything else. Open: Monday to Saturday from 2 p.m. to 10 p.m. and Sundays from 8:00 a.m. to 2 p.m. and from 5 p.m. to 10 p.m. Warm regards. Cancun Hotel Zone, Q.Roo, Mx. In addition to serving fresh seafood delicacies, Captain's Cove restaurant offers the best international cuisine with incredible views of Nichupte Lagoon. We always aim to provide our members and guests with the highest satisfaction standards, and we regret not achieving this goal with you at the restaurant. In our All-Inclusive REFINE package, there are very few dishes with additional charges, only the premium dishes are offered by a symbolic surcharge. It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive. Rest assured we have shared your comments with our Management to improve guest service. Thank you for taking the time to review your recent stay at our resort. Move out to another room on Saturday Warm regards. I rarely leave comments unless the experience was amazing. Clean, staff was friendly. Suites also include a well-equipped kitchen with a fridge, microwave and coffee maker. We hope that our spacious suites and the excellent service will encourage you to revisit us in the near future. Warm regards.

We appreciate your feedback as it helps us to continue improving. You will not be disappointed.". Warm regards. (some restrictions may apply), To view your reservation details, modify or cancel your reservation, please select your resort and enter your confirmation number. Open daily from 12 p.m.- 9 p.m. Visit our pool bar to cool off with your favorite drink, while enjoying the delightful live saxophone melodies, which will accompany your incredible evenings under the Cancun sun; or order a fresh cocktail at our beach drinks service. We appreciate that you have taken the time to write a review about your recent stay at The Royal Sands. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Dear Sonya, Rest assured that we will further reinforce our service standards with our staff so that no future guest leaves with this impression. On-site food and beverages, access to the gym. Rest assured we have shared your comments with our Management to improve guest service. My sons and I always go to adult only resorts and I love the entertainments.

This has been my 4th time at this resort because we have really had a great experience in the past. Find availability starting from June 13th. Dear Brittny,

Because members has de preferences. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Dear Jose, Then lastly. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Our Best Deal Guarantee Policy assures the lowest online price available, if you found a lower rate elsewhere, send us an email to bestdeal@royalresorts.com and get rewards! Warm regards. Dear Juan Jos, If you dont stay at the Royal Sands your are staying at the wrong resort. Thank you for taking the time to post about your experience at The Royal Sands.

Thank you for taking the time to post about our resort. Thank you for taking the time to write about The Royal Sands. We appreciate your feedback as it helps us to improve. Remember minorities have money for tipping too!! Open daily 10 a.m. to 5 p.m. Let us pamper you the way you deserve in Sands Express, at The Royal Sands, and continue enjoying the delights of a good meal with our salads, chicken, roast, ribs, pizzas and desserts they all are finger-licking good; fresh dishes to take to the door of your comfortable villa or suite. Dear Rogerio, Front desk got in am argumwnt with me over the reauthorized charges.

Gratuities and taxes are included. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism with the Distintivo H, a certification granted to establishments that comply with the highest hygiene, food preparation, and quality standards. Property was well taken care of and the employees were all very helpfull. We apologize if our pool hours didnt let you enjoy your vacation to the fullest.

Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Dear Jennifer, We're glad to learn you enjoyed your visit and we kindly ask you to visit us again during your next vacation in Cancun. It features outdoor pools, a gym, spa and tennis courts. We didn't have reservations but the front hostess was nice enough to get us a table! We look forward to welcoming you again in the near future. We look forward to welcoming you again in the near future. We want our guests to eat like kings and live a whole new dining experience at The Royal Sands restaurants, where they will have the best options in Cancun restaurants within the incredible facilities of this magnificent hotel facing the Caribbean Sea. Buffet is good and limited but you can actually order from the menu. For our members' and guests' safety, it is not permitted to have any contact with the water during the cleaning process. To learn more about our cookies policy, click here and / or to change your cookie settings, click here, Please select an arrival and departure date. We are glad to receive your kind comments about the nice and clean facilities of our property. The service was impeccable, Jessica, Alfredo, Samual, and Yusef were outstanding servers and were exceptionally kind. Traveled with group, Traveled with family. I feel like its a discrimination moving us to another room. The beach access was great and the view was exceptional. Theres a sports bar that you can play pool, have s drink or listen to music. Great food and good drinks. Thank you for taking the time to post about our resort. Service was great! We hope we have the chance to welcome you again during your next visit to the Mexican Caribbean. Open daily from 1 a.m. to 9:30 p.m. Warm regards. We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. Thank you for taking the time to post about our resort. Very clean, good variety of food and friendly staff. It is excellent to know that we have provided you and your family with incredible memories. Adicional charges our favorite food and drinks. Two pool bars. By clicking on the "I Accept" button you grant us your consent to use them. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. Dear Jeffry, We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". After an excursion amd a massage we blee right past the $300 and i told the guy working to pay all of my current charges plus anither $500 and he said that wasnt enough.

The food was average as it was regularly cold during the buffet. Breakfast and lunch buffets were better than dinner. We appreciate your kind comments about the cleanliness of our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Rest assured we have shared your comments with our Management to improve guest service. Fill in our Pre-Check-in Form and save time at your check-in! Thank you for sharing your concerns, all our guests' feedback is highly important to us as it helps us to improve. Dear Angela, We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. The water is beautiful. Service was attentivemore, BEST DINING EXPERIENCE OF MY LIFE! Lack of entertainment, although overall I did enjoy my stay.

We appreciate you taking the time to share your experience at The Royal Sands. Best regards. Lowest rate available from Dec 9th, 2022 to Jan 12th, 2024, Lowest rate available from Jul 17th, 2022 to Dec 22nd, 2023, Lowest rate available from Jul 23rd, 2022 to Nov 18th, 2023, Lowest rate available from Jul 21st, 2022 to Dec 16th, 2022.

Warm regards. Best regards.

Warm regards. We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. We regret that you had this impression of our concierges attitude. Great trip! The delicious international food served in Cayo Largo restaurant, has no equal. 2022 Expedia, Inc., an Expedia Group company. Enjoy delicious dishes offered by this seafood restaurant in Cancun. Whether as a couple or family, come to Cancun and let yourself be pampered with THE ROYAL SANDS RESORT & SPA, which offers different lodging plans such as all inclusive plan with unlimited meals and beverages, accommodation plus daily breakfast or accommodation only plan; stroll along its wonderful beach, taste delicious dishes in its 4 restaurants of great gastronomic quality and have fun with unique activities designed just for you. Traveled with family and small children, Traveled with family. We have shared your concerns and our Guest Relations Manager will contact you to provide you with personalized attention. Dear Yajaira, Dear Tanya, We look forward to welcoming you again during your next visit to the Mexican Caribbean. Try one of the best ceviche of the region in this cevicheria in Cancun that serves a selection of ceviches, seafood cocktails, tostadas and more with a Caribbean gourmet-style, on the other hand in our Sushi Bar, you will enjoy the most delicious sushi rolls in Cancun, both while enjoying a delicious lemonade or the drink you prefer, and the wonderful views of the Caribbean Sea. There is a wide variety of dishes included in all our consumption centers. Thank you for taking the time to write a review about your recent stay at The Royal Sands. All in all way worse service this trip (and this is .y 4th time staying at the royal sands.) We apologize for the inconvenience of having to sign the bill when you receive your food and beverages. I ordered fillet magnon, sea bass , salmon steak, fajitas, Caribbean chicken, chicken Marsala and they were all very good. Accept our most sincere apologies if you noticed a deficiency in the personalized service that our concierge team provides. Dear Amy Marie, Dress code: Casual-elegant. Adding a business to Yelp is always free. Dear Fidel, The Sea offers its delights in our ceviche restaurant Sand Dollar in The Royal Sands. Located by just a few steps outside The Royal Caribbean, is open daily for lunch and dinner, from 12 to 11 p.m.

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