10 Days later they called and said they would arrive in 30 minutes. I bought a four appliance package having taken exact measurements before ordering. I just needed them delivered. Saying that they wouldnt be able to do this install. When I called Home Depot to inform them of the situation, I was told my appliance wouldn't arrive for another week. It would be simpler and more effective if the third party that delivers the new appliance would also de-install, install and haul away. They never showed so we canceled the order, Big Box User Review 6/16/2022 Bluffton, SC, Ordered ge profile dishwasher.First one arrived and we ask to inspect before installation. 6/10/22 On June 9, 2022, the morning before my new LG washer was to be delivered, I got an automated phone call from Home Depots contracted installation company telling me my washer was to be delivered between 10 a.m. and 2 p.m. the already-scheduled next day, June 10, and if I couldnt be available, they would reschedule if I pressed a number. My husband are remodeling our kitchen using Home Depot Installation services and since they were doing that, we decided to purchase the appliances through Home Depot as well. Big Box User Review 4/20/2022 Apache Junction, AZ. I am never buying anything again from their store and sharing my experience on each and every social media. Upon installation we discovered the dryer did not work at all. called them and they gave me the run around on who to call.. finally get someone on the phone and I have to wait a week for someone to come out just to look at it. The only thing they said to me is that. We hired a plumber who installed the valve. Big Box User Review 3/11/2022 Reading, MA. Home Depot closed down their 3rd-party appliance install service the day my LG Electronics Washer & Dryer Combo appliance was due to be delivered.

That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. Big Box User Review 7/13/2022 Houston, TX. No customer care. Only for me to call and find out its not on the schedule and the soonest it will come is a month from now. Big Box User Review 4/30/2022 Lompoc, CA

They gave me a 14 hr time frame for delivery and then just showed up at the house without calling and giving anyone a head up. ", "I will never again buy appliances from this store. To top it off, Mr Cockey skipped 8 of the 11 instructions for installing the washer. And, yep- they had no toll to cut it. Home depot was supposed to deliver and install a gas dryer in December 2021. Also the Home Depot delivery folks threw part of my old range in the box along with an anti-tip fixture they were required to install by law but did not install.

First attempt at delivery - June 2021. Promised delivery on September 15. This is a review for a appliances & repair business in Sterling Heights, MI: "Michigan's Handyman went above and beyond anything I could have expected! This is the problem I have with Home Depot return problems, if the timing is off, your appliance sits until it is installed, even if you try and work with the contractor to ensure the Home Depot rule of installation within 48 hours to see if it works. Big Box User Review 10/13/2021 Daphne, AL, Bad delivery service will never use home depot again. Set up time to come back after that the next week and being at the end of the que for pick up the delivery operators did not call to cancel after waiting 6 hours. But the next time, its guaranteed to deliver. I will never purchase anything from Home Depot again. Delivery/install day arrives, two delivery men don't speak English and the frig goes in, no problem. I said this was the 2nd one, 1st one was damaged. Absolutely awful experience! After several calls I eventually got a credit back for my install. Big Box User Review 7/12/2022 Longmont, CO, FAIL - Delivery & Install of new Washer and haul away old one - Claimed I could not turn the water spigots off. Unfathomable given the price of the item and my persistence in trying to schedule delivery. This is a lie. I thought this is absolutely bonkers. You just can't make this stuff up. If HOME DEPOT cant deliver then they need to do away with their delivery service. Big Box User Review 6/1/2022 Los Angeles, CA. It is not a company, it is a fraudster. They just walked out while I called customer service. Instead of rescheduling, they cancelled my order and didnt issue a refund. The delivery men stated that they had 2 other items besides our that were damaged on their truck.

Still dont have the appliance, and now theyre sailing itll be at least a week for redelivery. However, I no longer have any confidence with the delivery companies they use to deliver and remove old appliances. at Home Depot this year and hundreds of thousands over the past decades. Also, that they would text me 1/2 hour before delivery. I quickly ask my father in law who lives next door to me if he could unhook it. What crap service! I order a dishwasher - which if anyone has ever installed one - so simple. Will NEVER buy with Home Depot again. I was supposed to have my new washing machine delivered and installed today. After the date came and went, they NEVER contacted me again to say its been rescheduled for 15 days. The truck was inadequate as it had no automatic lift, but a ramp that they attached to the truck. During Black Friday sale I purchased (Refrig, microwave, dishwasher and stove) from The Home Depot store in New Rochelle, New York. When buying a major appliance from Home Depot, you only have 48 hours from time of delivery to call and arrange return. we had to turn breaker off. You hot it- answer was NO. First attempt at install, they said I needed to have my shutoff valve replaced. Our delivery guy said its fine, just plug it right up. Wish me luck that I find a company that will actually come through for me and install the new appliance. The crew guys were inexperienced, left my dishwasher unmounted, and a damaged piece too. Were drove around and found it on a porch down the road from our house, extremely inconvenient and they was not helpful at all. Not using the Home Depot again. F- on refrigerator delivery. They then told me that the plumber would be out on May 2, but after he came out I would have to then contact Home Depot to schedule a time for delivery. NOTE: When ordering parts from the website, please verify your part number is correct for your model before ordering. No way, I had to wait another 2 1/2 weeks. They then compliment my hair, tell me multiple times how nice I look. First unit was damaged and had to be sent back. Entitled or not, I only want what I paid for. Buyer beware. and now have to wait to get the dryer again. Big Box User Review 4/20/2022 Jacksonville, FL. Very awkward on wash day. He drove off after telling me to "have a nice day". No option for anything else. Frustrating is not the word. Big Box User Review 5/16/2022 Panama City, FL. Big Box User Review 12/28/2021 Seaside, CA. They said it was fine (it's not). After several days I contacted Home Depot to learn that the delivery and setup was contracted to a 3rd party and that I would need to reschedule which I did. I had to refuse delivery. 3 teams have been out to get it done. So it got left like that. She said it could be rescheduled for 4/25/22 and I said NO, I want it today! Thought it was from initial disconnect/reconnect but never dissipated.I called 1 -800 # and they said I have to call gas company. I did not know that you can use the sink when the water is off and the is no stopped on the hot and the drain is not hooked up. In was told by the store that immediate credit would be issued but it was not. Waited three weeks for our appliances and the delivery drivers refused to install, even though we paid for it, because we had plates out of the dishwasher (that was broken) and a pot of food on the stove (from lunch). I have ordered many appliances in my life but usually from family owned appliance stores where they know how customer satisfaction is important, not so with Home Depot. I need hire an outside contractor for the dishwasher installation because they don't like the shut off valve. ARE YOU KIDDING ME??????? Big Box User Review 3/8/2022 Lebanon, OH, Paid for installation of appliances; young man didn't say a word upon entering and called someone via video, and upon video glance of the water valves made the determination that installation couldn't be complete without a plumber's inspection; however, they could leave the items if I wanted. I said the installation time was 10 to 2, but that didnt seem to interest them. I was find with that since my old refrigerator was still working. Anyone living in the Santa Cruz area DO NOT BUY ANY APPLIANCES AT SOQUEL HOME DEPOT. Ridiculous! I was lied to four times about why my electric range was not delivered when it was supposed to be delivered even though I did everything I was supposed to do. The onsite condo maintenance rep showed them how to turn the knob on the valve under the sink to shut off the water to dishwasher. Would give a 0 if possible. They haven't returned my call yet. Home Depot is a good company but they do not select a good sub contractor. Home Depot? What an awful experience! They wanted to install my microwave on top of my stove, they drilled at least about 8 holes. The delivery guy said there's no sense attaching washer since we needed to fix the vent. Why would you come out with the dishwasher and just leave a sticker on my door without even knocking. Unreliable. Had them come out twice and completely fail to correctly install the dishwasher. I questioned if the range was level as it rocked also. When they did the installation they left a giant mess and didn't even attempt to clean up after themselves, Big Box User Review 5/25/2022 Pueblo, CO. And, I didnt take issue with them bumping my wall coming up the stairs. Still no response after 2 weeks. She told me a person from the Chesterfield Home Depot store would call me that day as well. Fool me once, shame on you, Fool me twice, shame on me. The new delivery went great. I wish I just kept it! Not mention there is no one to directly speak to when in crisis. Also, requested delivery people to wear shoe covers, which they did not have. I am really angry and disappointed in home depot. Technician said it worked upon installation but it clearly doesn't have any heat whatsoever, same tech came out and declared it a dead unit. Come hell or high water I will be reimbursed my money weather they deliver it or I pick the SOB up myself. I asked for a picture. The delivery man - said : "You dont need new hoses I dont have time to hook them up so I'm just going to leave them with you" Then there was the water issueIt eventually got turned off, but the guy insisted "we call a plumber - and he was going to leave the washer in my garage and I had to call Home Depot to tell them the water was off and the washer was ready to be installed" I told him NO he was paid to install my washer with the new hoses. Eventually I called Southern cal gas co and they plan to come out to hook up in another four days Wednesday. I had to call Homedepots again to make a NEW installment appointment, which this company should have done a follow up appointment. I drove home way too fast, and got there to see the new washer unwrapped and perched on the tailgate of their yellow Penske rental truck, ready to be unloaded. Anyone thinking of buying an appliance from Home Depot dont bother and avoid the pain and disappointment - last time ever for me, Big Box User Review 10/22/2021 Novi, MI. RIIIIGGGHHHT. Dishwasher install, they came out first and said a plumber needed to install a valve.

The store said the only thing I CAN do is call their delivery service on Monday to be rescheduled. . I had to call to ask where my appliances were and received one excuse of my appliances were delivered to the service late, hence the new delivery date and on the next scheduled date - TODAY- I had to call and was still told that my appliances were on the truck for delivery. I was told the time was 7.45 am- 11.45 . I didnt mind that neither used English as their first language. The Home Depot installation was done so poorly I'm continuing to address problems they caused. I want a refund for my braided lines that were never received and a portion of the delivery and removal fee I have paid. When it was delivered, the delivery team refused to even bring it in the house because they said they could not install the washer without a pan. They postponed it again for lack of drivers. (1) Home Depot loses the sale, (2) the outsourced delivery service probably gets paid for trying to deliver even though no actual delivery took place, (3) the third party haul away service is cancelled, (4) the third party installation service is cancelled, (5) the credit card issuer is contacted to cancel the transaction, and (5) Home Depot gets the appliance returned resulting in wasted time, energy, money and a degree of understandable frustration for all concerned. They did not call or email me. They tell us to drive in the wet dirt and go around them, yet they would not use the driveway or pull in the mud themselves? I cancelled the order and will never make an appliance purchase from .Home Depot in the future. I checked the delivery status and said: ATTEMPTED, SORRY WE MISSED YOU. Someone is supposed to call us few minutes before delivery. HOME DEPOT APPLIANCE DELIVERY AND INSTALLATION REVIEWS. I got a call the day before indicating they need to reschedule which I did. He then took pictures under my sink and said the water shutoff was stuck. I purchased $4,000 worth of appliances to be delivered to my new house. They wouldn't even connect the dryer and instead left both washer and dryer in the garage. WILL NEVER BUY anything from HOME DEPOT that needs installation. My advise buy from a local appliance dealer. Called the toll free number. They delivered the wrong dishwasher and it took over a month for them to get the right one to us. Paid for install and removal. I've now called home depot multiple times trying to get them to come out and ******* finish the job and every time am told I will get a call and email in the next 24 hours. Horrible service. This is how you operate? Yes, I wasted the whole day off starting at my phone and watching for the truck that never came. Waited two days and the delivery genius's cancelled the whole order. Laundry tub right next to it made a difficult retrievel. They pull out the stove to look saying the gas hook up isn't correct for the new stove and it will need to be replaced and could not install. This is completely unacceptable. He said we will have to return it and call you to reschedule. ", "Warning to neighbors buying appliances: this Home Depot uses a third party delivery service that is TERRIBLE. As he completed the job he turned the washer on , looked under the sink , no leak and left. But still cant tell me if the appliances are even at the warehouse or why they were reported on the truck the night before and missing today. I could not bemore, Recently I had him assemble and install some steel shelving units. Worst appliance delivery ever. However, Home Depot cannot seem to get the plumber out so that they can final install the refrigerator. These men were a drop and run type, did not hook up our water and left all the parts for the refrigerator on the floor for us to unpack and assemble. none of them have completed the job. Who are these people? 5 days later, after numerous calls, 3 managers, we were finally told that it would be another 4 days until someone could come and complete the job! The day of delivery came and nothing happened. Nobody including supervisor was any help to get my range delivered that day or the next day. No one told us we had to uninstall and move our own appliances before theyd install new ones and if I knew how to uninstall/install appliances I wouldnt be paying someone to do it. We had paid for a new washer to be installed with new hoses. Why? I am sitting in my home with no flooring and no resolution other than oops sorry, we can refund you you're money. I have called every local company and all refused to install because of warranty issues. My bottle of frozen Absolute looks good to him. Come on Home Depot, you can do better than this. LINNSTAR (to whom this Home Depot has subcontracted their deliveries) finally showed up with the right fridge, then proceeded to give me grief about having to take fridge up a flight of steps and take the doors off to get it in the house. Use tab to navigate through the menu items. I called Home Depot and asked them to deliver the following day. His response to me was "Im leaving" When I asked him his name he refused to tell me -when I asked the second guy his name - he said "I don't know" They both, also were NOT wearing masks. Big Box User Review 4/7/2022 Schererville, IN, I ordered an oven and otr microwave. They had only been at my house for a matter of 10-15 minutes. Not a smooth transaction and would think twice before doing business again. Said it was fine, it was in a box. Just to be sure I contacted GE direct and they said it would be at Home Depot for delivery on April 29. ", "Very disappointed! Nothing but excuses about covid, blah bla blah it will be 4 to 6 wks. Done with Home Depot! Paid for that and reconnect fee for nipsco. When someone finally answered, that guy 1st claimed he couldnt find the picture, then claimed he found it and that HOME DEPOTs policy is to not install a dishwasher that has PVC piping. Not the way to do business. Very unprofessional. Long story short, due to contractor scheduling foul ups, the dishwasher was installed over the 48 hour rule, and it doesnt work. Big Box User Review 4/16/2022 San Antonio, TX. Second scheduled delivery in November-- dryer was intact but the washing machine was heavily damaged. They will tell you whatever you want to hear to sell you a package deal with 3rd party installers that don't work for them. Big Box User Review 5/11/2022 Soquel, CA. Big Box User Review 2/26/2022 Williston, VT. Home Depots installation/delivery service is very poor. Never again. Drivers show up at 9:40 am, one driver has no mask. Then the supervisor said it could be rescheduled for Tuesday 4/19/22 and I said I want it today, but again the Delivery idiots would not budge. FUBAR. After waiting a month for them, on the first delivery attempt, they said they didn't find my address, they never called me or anything. This all happened because electric stoves are not available and they wont have items delivered to the store so thats it. What crap service At least call. Big Box User Review 1/7/2022 Joliet, IL. They showed up in 1 1/2 hours. Needless to say, I was very upset. They were right on time with the delivery. Please stay away from Home Depot. 3rd delivery 2weeks later and another pto day. They postponed it another week. Big Box User Review 11/11/2021 Memphis, TN. As he is doing that the two guys are telling me that it would not fit through either of the doors and they could not bring in the dryer or take the old dryer as agreed upon at purchase.

Very dissatisfied with delivery process of washer and dryer from home depot. No ethics. They also claimed there was corrosion on the water supply valves which was just some old paint, not corrosion. No follow-up, return calls, or truth-telling! It was to be delivered in a week, just got an email that the delivery will be delayed one more week. No measuring tape just said too big. Oven came and was crushed from'claw" at warehouse. He also took a picture and supposedly sent it in to the service center. send the stock to the shitter. Big Box User Review 5/17/2021 West Palm Beach, FL. Customer service with a sneer. Its a hit or miss deal yet they are charging people for installations. Receive updates via email for promotions, specials, and news. This caused me to lose rental income, this was for a rental property. Big Box User Review 7/16/2022 Nashville, TN. I shouldve read these reviews before I went there I probably couldve gotten a dishwasher anywhere and hooked it up myself. We purchased a new washer and dryer from The Home Depot with installation and removal of the old unit on December 23, 2021 and scheduled delivery for January 4, 2022. Was told they contacted the warehouses customer service, who contacted the warehouse (now we are from HD, to GE appliance delivery, to a 3rd party customer service to a 4th party delivery service) who stated they return calls in 24-48 hrs and cant guarantee a delivery until 10 days later. When I tried to reorder they claimed the dishwasher was no longer available even though its still listed for sale on the website. I will use Lowe's. turned a good purchase experence to terrible. My MIL did not hear them knock and they said they could not come back at a later time and the date would have to be rescheduled to the end of the month, AGAIN. Duhhhh. I should have sent the dishwasher back but because its the second one I decided to try and find someone else to install it. After waiting on hold we were told the plumber would be out the next day to fix the valve and install the refrigerator. After waiting for 4 weeks, I get a call THE DAY BEFORE the delivery and was told that they would not deliver anything for another week because a dryer in my order was out of stock! For sh-ts sake, it was a Bosch dishwasher with a RECESSED handle, not a dent!

No install of microwave.Said they can drill through backsplash. I will contact them for anything I need done! I bought a new matched set washer dryer.

I stayed at home and took another day off of work and no one showed up AGAIN. No common sense. Then, about 3 hours later, called with a different delivery date--OCTOBER 7! I told them call your boss (which his attitude was I dont care to whoever he spoke tosay no) I followed them out to the street and spoke to them in Spanish . I finally told them to just leave and I would have someone else install. Big Box User Review 2/22/2022 Madison, WI. Cant park my car, have to change my appointments to be WAITING for them to show up again.,, This has been a nite mare!!!! Big Box User Review 9/14/2021 Mobile, AL. Now the drip pan is 34" square and the washer is 30 1/2" square. I would rate it no stars. Said they would remove install charge- we'll see. Looking at the manual it was signalling "draining problem". Didn't come back for 3 weeks, and then didn't bring correct replacement and wouldn't work with is on their 4 hour "window" ", "My new washer dryer combo was to be delivered on the day I selected but the installer would not do it when they saw the corroded condition of the H/C faucets. The measurer came out 2 months ago, measured, pulled a corner of carpet and indicated the subfloor, so what's the problem?

By the way I called Island Movers to speak with manager who worked along with Home Depot . Horrible customer service! Classic case of big business sticking it to the working class. Ordered a garage door on 8-21 have had no communication whatsoever from Home Depot. Ordered stove & refrigerator, they came & installer turned oven on high he said to burn off oils. When told they said it was the counter top, nothing they could do, Big Box User Review 12/23/2021 Greenwood Village, CO. So what is the point of home depots installation service if the installers aren't qualified to do any plumbing or electrical, or whatever needs to be done? As they were leaving I turned the spigot off (almost), then on, then off and it turned all the way off and they didn't even reply as they left. He was just grumpy the whole time and when he went to leave he says you are lucky I even came here, if this was a last stop I wouldnt have even come, very unacceptable and inappropriate!!! The install charge was not removed, they didn't return to pick up old dishwasher on promised date. Said we needed a plumber and that the install charge would be removed and that they would return in three weeks to pick up old dishwasher. "Horrible experience ordering appliances from here. The initial delivery took place on May 18 for the installation of a whirlpool refrigerator, and Whirlpool Gas Range. We ordered one refrigerator with my wife taking the day off work for the delivery; they didn't show up in their window of time they gave on a Friday, and called an hour late to say the fridge was "damaged" and they weren't coming. The stated that they live in ALABAMA and are hired to go all over the US to work. Serving Sterling Heights and the Surrounding Area, and need to go through my home to see what else I can have them help me with!! On delivery day I took day off from work to be there. So, when the second delivery group arrived, they did not even know that they have to haul away the old one.

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