The machine had problems from the beginning. Then she just took the bag, opened it up and ran everything through the computer again, evidently not knowing that a receipt, dated that day, was verification that I bought the items and did not steal them. The female manager treated me as a liar and stated people have tried to get out of her store with $10,000 worth of stuff and are not veterans. Today I gave the only three debit cards I use to your girl at customer service in an effort to find the purchase. What is your current base board made of? Its location on this page may change next time you visit. That same day, the new fridge started sounding like the old one. All Lowes is willing to offer me is a $25.00 gift card and to move back the warranty one month to the actual delivery date. We recently went to lowes for a carpet quote. I have not stepped foot back in to a Lowes since then. I received a post card from Lowes which offered $20 for filling it out and returning it. I could list all the problems, but I'd be typing too long. That's how it works, by the way, when companies begin to lose their customers just like this. Now we sit and wait until Monday for the next go around! I could forgive this however, I set up a payment on my account from my bank account.

trimaco I'm really not surprised. Yes, they really did say that. I'll buy the wood there, (MY footage) but I sure as hell won't use their installer. I told Bill that I wouldn't buy anything at Lowe's until I got service. But it has really bothered me for quite some time now and the more I think of it, it just makes me mad. If these two employees can cover each other's actions like the incident that took place today, God only knows what else they're capable of. After entering the information, I assumed everything was correct as they did not give me any errors. In my opinion, Lowes committed larceny by stealing from me. LOLAt home I am really, really lazy or: is just that I procrastinate better at home? Lowes refused to do this. As a small business owner, I would have immediately covered the cost of a washing machine to keep good customer relations. Door part was replaced but because I had cleaned the mildew, they could not do anything about it. I have to drive all the way to the Evan store to have paint mixed right. In the past, Lowe's was a company I would refer to all my family & friends. Besides bringing My layout with me .. so around 330 sq. Without any effort, he told me there wasn't anything he could do. It turned out that the charge was returned or something and instead of emailing me or having a human call me about it, I got charged a fee and interest and had to try and figure out what was going on myself. Maybe it will deter a few people from shopping at Lowe's and buying Troy-Bilt products. We were told major components are covered for ten years, which we have in print on our contract. 2 months later, the parts came in and then the contractor refused to work on the washer because he needed the washer pulled out and he was not going to do it. Sure enough, research proved that this model was not identical and was indeed built with inferior parts. Comparable sales still grew, despite that challenging comparison, he noted. The little box next to Moisture Meter is checked .. NO! Sign up for free newsletters and get more CNBC delivered to your inbox. Yep, contact me. To sum up what a fridge repair tech said, "I can't fix this inferior piece of junk" and I heard that from several repair guys! I immediately asked to speak to another associate and was placed on hold for 15 minutes. I would Full Review You must visit the product detail page to select paint values before adding to the cart. This is absurdly ridiculous as I'm not taking new, fully warranted but defective fridge to the dump and flushing my money down the drain, then have to flush more buying a new one. In the interim, we have coolers trying to keep our items cool and still haven't heard back from Lowe's yet. They stated I must have a picture ID (by the way, the only way to get a picture ID from Veterans Affairs is if you require health care from them). I was trying to get another appointment for service and I had to speak with a supervisor because they only had a one-week window for appointments. Since I am a crown mouldings installer myself, I already had all of the area estimates and expenses worked out: $3837.00. I know I will never do business with Lowe's unless they take care of this immediately. That includes inflation at 40-year highs, Russia's war in Ukraine and a still-crippled global supply chain. But the concern is that consumers will be forced to make trade-offs, somewhere, in order to afford these things. The item we purchased was on sale for $800+ from $1,300(?). I will tell everyone we know what a mess this has been and would probably never purchase any major appliance again from Lowe's. Be kinder to your health and the environment with these safer paint choices for your interior decorating, Learn a few tried and true design tricks to prevent headaches during your next bathroom project, Learn how an extra story will change your house and its systems to avoid headaches and extra costs down the road, Work with your contractors and installers to ensure a safe, stylish curb that keeps the water where it belongs, Heres what to consider when it comes to installing, styling and maintaining a DIY-friendly gravel patio, Get low-maintenance home flooring that creates high impact and works with home styles from traditional to modern, High use, a low door, kids and pets running amok whatever your area endures, this insight will help you find the right rug for it, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, 14 Bathroom Design Ideas Expected to Be Big in 2015, Home Tech: There's an Easier, Affordable Future for Home Automation, Easy Green: 5 Ecofriendly Paint Companies, 14 Design Tips to Know Before Remodeling Your Bathroom, Movin On Up: What to Consider With a Second-Story Addition, Enjoy the Romance of Dining in a Classic Gravel Garden, 5 Benefits to Concrete Floors for Everyday Living, How to Choose an Awesome Area Rug No Matter What Your Space. Our content is intended to be used for general information purposes only. Target said it is seeing a resilient consumer who has new priorities as the pandemic becomes more of an afterthought. roofing (Shares of both home improvement chains closed Wednesday down about 5% amid a broader market sell-off.).

I purchased a Troy-Bilt lawnmower in the Spring of 2012. How can they take my money and provide me a defective and very hazardous fridge, which repair said "It can't be fixed, you need a new fridge and I (we) recommend you get a different model as this model is an inferior junk and is a known fire hazard amongst the myriad of other known problems yours and many other of the same model are burdened with"? How do I know I can trust these reviews about Lowes? If you have ever been in the military and have seen the stuff I have seen, you would understand why I feel the way I do. Having little choice, I had it serviced. That turns into an almost $1800 overshock! By the way, I'll start a roof job tomorrow - 18 square. I purchased a Samsung washer in December of 2011 which was delivered in January 2012. Or are you going with BC qr? Second, it was a Lowe's exclusive model which made me apprehensive as I felt that many exclusive products are made inferior to their counterparts. I will never purchase another Whirlpool appliance. NOT TOLD: No Furniture will be moved by the installer .. My wife and I have to have the rooms, and walls cleared before installation date. I am in poor health and have to load and unload the tractor drive pretty far to Lowe's, then unload my piece of ** by myself. The fact that they have twice arrived at an exagerated number would make me at the very least look in the yellow pages for wood flooring installers and get a few estimates from others. Well, I was very embarrassed and will never, understand me here, never go into any of your stores again. Carpet also contained factory defect - large line running entire length of roll, so now every room in the house has carpet with lines showing up and combined with bad seams, it's terrible. I signed up for the 5% discount and found out later that their website was a complete nightmare. For example, consumers are switching from gas-powered lawn mowers to more expensive battery-powered options, according to Home Depot's Vice President of Merchandising Jeff Kinnaird. I am gainfully employed at two jobs as a registered nurse and cannot get a picture ID. There is not any type of ID card for prior service members unless you have retired or have been wounded. NOT TOLD: Install for the quarter round isn't/wasn't included in the install price per square foot. I will never give Lowes another penny and I suggest that people avoid Lowes at all costs. I'd gladly pay a good installer whatever he believes that he is worth.You usually find that the low ballers Are low ballers because it's the only way they can get work. I paid a lot of money with the warranty and after only 10 days from the original purchase, I told Lowes to come pick this piece of junk up. I purchased a digital washing machine from Lowe's in Marion, NC for mountain house in 2010. I was just giving my original ID and that is not good enough. I complained about at least twenty times. Thats your problem, not ours. I blew my top and tried explaining with ironclad proof all of the above. I paid well over $1000+ plus the extended warranty, plus lots of missed work due to this fridge, lots of lost food. The manager said she had to call the credit card company to verify it wasn't stolen. I, too, purchased the "We either fix it or replace" extended warranty. I would not recommend anybody to buy anything from Lowe's as they simply do not care and don't stand behind their products or warranties. They are 100% aware that the fridge is defective, a hazard and can't be fixed, but they refuse to honor the warranty and replace it. Get this delivered to your inbox, and more info about our products and services. Lowe's, a large credit card service (working through GE), does not allow customers to pay in advance through any type of recurring payment or automatic payment method. Sales growth numbers, however, would include the effects of inflation which is making everything from freight costs to groceries pricier. She (Dawn) said that someone took the paperwork out of the system and did not put it back into the system. It has not been quite a year yet and I have had no freezer to use the entire time, and the fridge is "iffy" at best. My husband brought a detailed diagram of our staircase measurements. No, I didnt retire nor was injured during my 8 years of service. The salesman said he guaranteed next day delivery - I said that would be great and to deliver it Monday morning. The contractor Lowe's hired was Gemini Flooring. You see, I am a retired and disabled U.S. Army officer and have never been yelled at in any store by anyone, anywhere in the world.

:). I visited Lowe's #0243 several times. It was to replace my 8-year old Whirlpool which started sounding like a truck. NOT TOLD: An install that should have been around $1500 dollars is now .. Two Thousand and Six Hundred Dollars!! All were rejected even though I was 100% within the TOS guidelines. Their excuse for the final footage of Three-Hundred And Eighty Four square feet in a Three-Hundred And Two square foot area was: The Bay Window! This last time, I had visited the store at 1707 W Norton Rd in Springfield, MO. I have started driving an extra 20 to 62 miles away to use other stores to buy my items from so I can finish my projects at the house. Although it was still within the year warranty of the manufacturer and the extended warranty I purchased, I had to pay $112 for the repair. BTW: What IS reasonable as far as install rates go on these type of floors. I came home safe and have a lot of pride for doing so, and all it took, was for her to come out and tell me "No, youre not retired or injured" so we cant help you now. Anyone know of a 'reasonable' intaller in Chesterfield,Virginia? I requested at least that they extend the warranty from the date when I was actually given a working washer. He shows me the installers floor plan with the numbers and I Knew then what was wrong. CEO Marvin Ellison said home price appreciation, the aging home stock and the ongoing housing shortage are key economic drivers of Lowe's business. They said, You get what you pay for and you knowingly bought an inferior/low quality fridge. However, since all of the parts have now been replaced, it is considered new and will not be covered. I said, "Why?" I am not trying to cheat anyone. Nope, THEY had decided that my living area was Now ONLY 375sq!! We are expecting a new baby any day now and we have young children running around by the tack strips they laid. But Lowes told me, Too bad, not our problem. On Wednesday, Walmart fell another 7%, while Target had its worst day in 35 years. Lowe's took my money, took my money for the extended warranty and although the fridge can't be fixed and is defective in many ways, Lowe's will not stand by this product or honor the warranty! Lowe's echoed similar sentiments during its conference call on Wednesday. The results this week could foreshadow trouble for a number of retailers, including Macy's, Kohl's, Nordstrom and Gap, which have yet to report results for the first quarter of 2022. I have shopped and brought and spent my hard earned money at Lowe's in Crowley and I feel that I as a customer, just like any other person, I should be treated with respect. Unsubscribe easily. I can't even use the freezer. All that money spent, missed work, lots of lost food. We purchased approximately $5,000 of Mohawk Cheyenne carpet from Lowe's in Cary, NC. As interest rates and housing prices rise, consumers who consider moving are opting instead to stay in their current homes and remodel them instead. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. ** is the best in the paint department, but I understand she can't work all the time. Our experience with Lowes or HD. All they wanted was my money. When I got to the checkout with 4 of the detachable containers, the clerk said, "$21 and some change." As for that rivet gun, it's hanging off the dash of my new truck I paid cash for, just a reminder of my shopping experience at Lowe's. I think this is unfair treatment to a good standing customer and because they no longer have to make up for their mistake, they are asking the consumer to absorb the difference in price. I returned the mower and was told the problem was the spark plugs and filter even though I had used the mower maybe twice on a small grass lawn. This is unfair for me do this. I stood there in shock. 302 feet! You think I am stealing from you? CFO Richard McPhail said on the call that more than 90% of its do-it-yourself customers own their homes, while basically all of its sales to contractors are on behalf of a homeowner. They could either replace it with a different fridge that actually works or refund my money so I can buy a working fridge elsewhere. Copyright 2022 Consumers Unified LLC. I said, "You sound just like Mrs. {{vm.session.shipTo.lastName}} {{vm.session.shipTo.firstName}}. Need Help? I wonder, How good of an installer can you be if your measuring abilities are so poor? All Rights Reserved. I will never go near anything made by Whirlpool again. The answer is absolutely," he said.

So I would think you could find someone else that can mix paint, since this has happened to me! When I got my old washer removed and had a private person hook up the washer, it was not working. I thought Lowe's replaced products when they are "defective". The first technician enlightened me. The second one had the same issues, plus a few more and was worse than the first. I've done both and the floor is MUCH easier. For more information about reviews on ConsumerAffairs.com please visit our / {{vm.product.unitOfMeasureDescription || vm.product.unitOfMeasureDisplay}}, Lowe's Pro Supply products are also available, {{product.unitOfMeasureDescription || product.unitOfMeasureDisplay}}, Orders: 866-630-6747 | Web Support: 888-204-1160 | Bilingual: 888-281-0255. I called the store and talked to the manager, but all they said was they don't have one in the store. They basically stole money from me and have left me with a non-working and hazardous appliance, and refused to do anything to rectify this! I suspect that we will not hear a word from Whirlpool. Be the first one to find this review helpful. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). The store keeps extending the date they expect the carpet to be in and the installer will not help us out and accommodate assistance with moving any furniture onto the padded areas so we can utilize the first floor of our house. The third contractor came, assisted and left; said he had to order parts. Now, they wanted me to miss more work and get a brand new fridge serviced. She said in a condescending and extremely rude voice, "I need to see your bag" and stuck her hand out. He was a great help in picking out the right door for my house. What do we do? Lowes should be shut down if this is how they treat customers - lie, cheat, steal, sell inferior junk, and not stand behind their products, warranty or customers. The higher priced guys/gals let their past work and many referals/recomendations speak for them. I picked my fridge because it had received excellent reviews but now I'm stuck with this "lemon". They are perfectly happy just keeping my $1,500 and telling me "too bad.". I went home without anything. He added later, "they're still shopping, but they started to spend dollars differently.". Local store prices may vary from those displayed. Lowe's always asks the consumers to purchase the service plan but good luck with using it.

By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs.

Sitemap 1