We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. After their trip, guests tell us about their stay. Thanks for leaving us such a wonderful review. Extraordinary! Naturally Yours, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Our Swimming pool facility is closed temporarily during 17 - 19 May 2022 due to under maintenance. Check in time which took pretty long to proceed. The location is wonderfully quiet and relaxing. We make it clear when weve done this. if the writer is claiming to be someone else). We stayed for 3d2n at The premiere room, it wasn't spacious but we love the view from our room. Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Love the amenities , shampo shower gel and conditioner good quality make my hair feel soft. General Manager. Available in some public areas: Free WiFi, Buffet breakfast available for a fee daily 7:00 AM10:00 AM: IDR 170000 per person. the swimming pool does not have any shade which limit the time to enjoy the scenery at the pool area to early morning and late afternoon only. Recreational amenities at the hotel include an outdoor pool. panoramico sentiero tripadvisor Fees and deposits may not include tax and are subject to change.

Thanks for leaving us such a wonderful review. Our team will definitely be happy to read what you wrote. General Manager, 1. We would love to hear from you and we look forward to welcome you again in the near future. Naturally Yours,

The sound of chair and table being shifted was so disturbing. We would love to hear from you and we look forward to welcome you again in the near future. Our room type was junior suite located just below the Restaurant. Dear Mr. Chandra, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. 42-inch Smart televisions come with cable channels. Save 10% or more on thousands of properties with member prices. staff very helpfull . You must try soaking with a view in rooftop jacuzzi. Thank you for your kind words and we look forward to seeing you again. Thank you for your kind words and we look forward to seeing you again. The next time we will also book the suite on the higher floor so to get the Mountain View. We are thrilled that you loved your experience at The Botanica Sanctuary. The bathroom is great, we love the giant rain shower and it fit us both perfectly. The following fees and deposits are charged by the property at time of service, check-in, or check-out. We verify reviews to ensure the traveler booked with Expedia Group. Love the ambience, design, atmosphere, staffs. I like the soaps, shampoos and conditioners that use the brand Sensatia. Airport (HLP) - 118 min drive, Restaurant Raidan - 6 min drive, Eco-friendly hotel with 2 restaurants and spa services. It can be seen that the construction process and the contractors used are very professional. The last day I stayed in the hotel before check out, one of hotel employee (forgot her name) was knocking on my door room 1108 and asking impolitely when will I checked out from the room and threat that she will apply late check out charges/additional charges on the room. They are also applicable regardless of the sentiment of the comment. The food taste good and the service were great. The Botanica Sanctuary is located in area / city Cisarua. General Manager. Dear Mr. Ivan, Choose your currency. Naturally Yours, Please enter a valid email address, Thanks! and would definitely go back, Personal or sensitive information (e.g.

Guests can pamper themselves by indulging in the onsite spa services.

You can change your stay details here, Dear Mrs. Uswatun, Naturally Yours, Hotel surrounding is great, green, clean and fre, A wonderful hotel where you can spend a relaxing time surrounded by nature, Nice place for leisure and relaxing in green area not far away from Jakarta, It's a beautiful hotel with a lot of potential, it was great! The price was reasonable and exceeded expectations. We've sent you an email so you can complete your subscription. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. The room service is fantastic. Travelers may receive a savings voucher when they submit a review. Really appreciate and enjoy it very much. Reviews are most valuable when they are original and unbiased. Everythings just great. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. The meat in the steakhouse in the hotel was excellent. Our team will definitely be happy to read what you wrote. Overall, this property offers a very good service and experience. Naturally Yours, Contributions should be travel related. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Really like the facility, clean, also there are a lot place to sightseeing like swan lake, pine forest and so on. An Accommodation may choose to reply to a review. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Check our curated reviews for honest descriptions about this accommodation. Clean, friendly staff, good design hotel. Jl. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Business-friendly amenities include desks, desk chairs, and phones. I said, I will check out max 13.00 PM because me and family were checked in around 4 PM, 1 hour late from hotel 's check in policy @3 PM. 4. Speed up your search by choosing what you need, Feeling unsure? These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. Thank you for your kind words and we look forward to seeing you again. the location is very strategic, the rooms are comfortable, Buffet was far too busy. Handy Bunardy Our team will definitely be happy to read what you wrote. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. We would love to make things right if you give us another chance. Halim Perdanakusuma Intl. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Complete amenities. Unfortunately hallway has kind of smell and I've told the staff the next day I checked out. Handy Bunardy Very great experience. Thank you for your kind words and we look forward to seeing you again. Disinfectant is used to clean the property, Property is disinfected with electrostatic spray, High-touch surfaces are cleaned and disinfected, Sheets and towels are washed at 60C/140F or hotter, Follows standard cleaning and disinfection practices of Ascott Cares (Ascott Limited), Protective shields in place at main contact areas, Personal protective equipment worn by staff. This service may contain translations powered by Google. One of the staff like hope us to leave the table after dinner, he asked to clear up the plate after 1 minute we finished eat. Booking.com. Thank you! The room was good in design, but it was difficult to use because the toilet and shower room could be seen from the bed. We are thrilled that you loved your experience at The Botanica Sanctuary. Its an amazing hotel with a beautiful view on the mountains. Wheelchair accessible (may have limitations), Front desk staff will greet guests on arrival, Rollaway/extra beds are available for IDR 350000 per night, Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards and cash, The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation, No pets and no service animals are allowed at this property, Minibar, in-room safe, desk, laptop workspace, Fee for buffet breakfast: IDR 170000 per person (approximately), Liked: Cleanliness, staff & service, property conditions & facilities, room comfort, A recommended hotel to stay near Taman safari. And 13.00 PM check out is very common. the staff is very friendly. Looks forward coming back again. This hotel really perfect for staycation, for family holiday. If we find any, we delete them and, if necessary, take action against whoever is responsible. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Room feel too small, and the hotel also feel too small, and the swimming pool seems weird, Breakfast and the lobby design as well as the surrounding area with the next door hotel, the ambience, breakfast and the hotel is clean, Error: We are thrilled that you loved your experience at The Botanica Sanctuary. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. putting beach umbrella at each seating will help provide the shade. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). She asked because already 12.15 and latest hour of check out is 12.00. Other amenities include spa services, concierge services, and laundry facilities. The room wasn't ready when I checked in. Naturally yours, General Manager. The swimming pool is equipped with a hot water jacuzzi. Fantastic hotel. This information is provided by our partners. Were sorry your experience didnt match your expectations. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The view of Mount Pangrango is very clear from the restaurant and room balcony. the breakfast food could have been better in term of taste. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. There are plenty of tourist attractions nearby, such as Taman Safari Indonesia within 1.65 km, and Gunung Mas Agro within 2.22 km. Reception / front desk need be more friendly Sliding door for bathroom and toilet to be made separately.

This made my children tired of waiting. Your current currency is U.S. dollar, Choose your language. The hotels fitness center is a must-try during your stay here. Jalan Taman Safari 101, Kp. Handy Bunardy Please feel free to contact us should you have any suggestion to improve our quality. Their breakfast was tasty but lack of variety. That's how we know our reviews come from real guests who have stayed at the property. Location Each review score is between 1-10. Thank you for your kind words and we look forward to seeing you again. This Cisarua hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Enjoy luxurious treats and incomparable experience by staying at The Botanica Sanctuary. Excellent staff and services, comfortable rooms, nice view, and delicious foods. The pillows are super comfy, love it! Thank you for sharing your feedback about recent experience at our resort. This is the only hotel that clean the room twice in 24 hours. although the conditioner pump was broken and the bottle was sealed to the wall . This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds. Taman Safari No. Everything's great except the coffee shop near the lobby. After he cleared up the plate, I asked him to bring tissue, but he didn't came until I leaving steak restaurant. Our team will definitely be happy to read what you wrote. We have more than 70 million property reviews, and they're all from real, verified guests. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. The experience I can share is that the check-in process is long and very time-consuming. Please feel free to contact us should you have any suggestion to improve our quality. It was really a nice stay. They have everything from Asian, Western to Indian & Chinese! Handy Bunardy Kids also love your loft room since it provides new experience while staying on family holiday. This complaint also I have explain to the front officer staff, we explain that this attitude of the hotel staff was offended us. One of the staff took our table before we arrive, while we had already booked a table for dinner at steak house. Please feel free to contact us should you have any suggestion to improve our quality. The most helpful contributions are detailed and help others make better decisions. General Manager. the hotel is new, well designed, clean in green environment. The interior of the hotel is also very nice. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. To get the overall score that you see, we add up all the review scores weve received and divide that total by the number of review scores weve received. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. We wanted to order sandwich but out of stock and it wasn't even 8 PM yet! Hotel management have put in effort to do a birthday surprise decoration. All content should be genuine and unique to the guest. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Additionally, rooms include complimentary bottled water and coffee/tea makers. We are thrilled that you loved your experience at The Botanica Sanctuary. Look forward for interesting promo for our next visit. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. 101, Kp. This property has signed the UNESCO Sustainable Travel Pledge. Naturally Yours, General Manager. The bed, the hotel's modern interior design, the staff's friendliness & willingness to help. Car parking space and rain canopy too small. WiFi is available within public areas of the property to help you to stay connected with family and friends. All food for my dinner was delicious but for pasta was too salty :(, Dear Mr. Okie, Breakfast has many choices but the teste is standard. fresh clean air, comfortable room, good food, excellent services. We also love the balcony facing the garden, we can actually see and hear the fountain down in the garden.

Loft room with 2 floors concept, personally like the room design and very well use for family. Booking.com does not accept responsibility or liability for any reviews or responses. A highly recommended hotel for staying in Cisarua. In addition, guests can give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Looking to enjoy an event or a game while in town? Breakfast was great and we loved varieties of foods served. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for leaving us such a wonderful review. Naturally Yours, I can see the difference between providing service to Chinese guests and non Chinese. Handy Bunardy Your current language is English (UK). 5. Our team will definitely be happy to read what you wrote. If you like, you can sort and/or filter them (by time of year, review score, etc.). Rooms open to balconies. All rights reserved. Baru Tegal, Desa Cibeureum, Cisarua - Bogor, 16750 Puncak, Indonesia. Savor your favorite dishes with special cuisines from The Botanica Sanctuary exclusively for you. It was an uncommon instance and well do better in the future. Ideally, we would publish every review we receive, whether positive or negative. Sorry. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. We would love to hear from you and we look forward to welcome you again in the near future. 3. They advise me to check in before Taman Safari as there were discount 10% for ticket Taman Safari. Breakfast time start from 07:00 until 10:00. Overall the hotel environment is very comfortable and the room hygiene is very good. General Manager, Dear Mr. Ichsan, The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Have an enjoyable and relaxing day at the pool, whether youre traveling solo or with your loved ones. Handy Bunardy there is no sufficient place to store our belongings during in the pool or in whirlpool if we dont get a seating. Respect the privacy of others. premier location to Taman Safari , Room was super clean . Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. See what's going on at Sentul International Circuit. Handy Bunardy I ordered hot latte and then chocolate mint cake but the cake wasn't good. Was here for staycation with my hubby. I love the room, spacious enough for a couple but maybe not for a family with kids. Housekeeping is offered daily and irons/ironing boards can be requested. Additional sorting options may be available (by type of traveller, by score, etc.). It might good to look at the shower sink as the water cant flow down the drain smoothly, thus creating the water to overflow. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. Copyright 19962022 Your contribution should be yours. Enjoy the staycation and will stay again in future. Sign up and we'll send the best deals to you. Handy Bunardy However, the hotel was responsible for providing an apology in the form of delicious cakes and coffee that can be enjoyed in its restaurant. To edit a review youve already submitted, please contact our Customer Service team. Botani Square is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Taman Safari Indonesia and De Voyage Bogor. Although finally we checked out before 13 PM. Naturally Yours, The Botanica Sanctuary is a hotel with great comfort and excellent service according to most hotel's guests. However, we wont display any review that includes or refers to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyre 36 months old or if the Accommodation has a change of ownership. When we back from dinner we found our room was cleaned again with xtra chocolate on the table . Located in Cisarua, The Botanica Sanctuary is in the mountains. the pool and the view. The resort is very close to Taman Safari. I do understand that we need to check out immediately, but we don't experienced in any 5 star hotels that an employee asking impolitely and threat with additional charge. If you booked through us and want to leave a review, please sign in first. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Rooms are well design n clean. The buffet restaurant had flies flying around the food and could spoil the food, The nature greens and area and hotel interior You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didnt actually stay there. Dear Mr. Karta, This hotel features 2 restaurants, an outdoor pool, and a coffee shop/cafe. We sometimes show external review scores from other well-known travel websites. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. General Manager, Dear Mr. Muhammad, The only way to leave a review is to first make a booking. The breakfast is superb. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Jl Taman Safari 101 Kp Baru Tegal, Desa Cibeureum, Cisarua, Cisarua. The room was clean and large enough for a family of 4 (2 young kids). Dear Ms. Sherly,

Free WiFi in public areas and free self parking are also provided. Thanks for leaving us such a wonderful review. Please dont include personal, political, ethical, or religious commentary. 2. Creative ideas that combine minimalist and industrial designs are balanced in the room. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. When guests stay at the property they check out how quiet the room is, how friendly the staff are and more. Contributions should be appropriate for a global audience. Overall Our experience was enjoyable. Bathroom amenities was so lovely since they gave sensatia botanica as a body care. The Botanica Sanctuary offers 166 air-conditioned accommodations with minibars and safes. Handy Bunardy Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. Baru Tegal. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. We will definitely go back to the hotel. General Manager. Location is just perfect with beautiful and green surrounding. The facility is clean and well designed.

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