Beyond Poor Customer Service-Reservation Desk, Ask Ginette61 about Barcelo Maya Tropical, Ask Samantha N about Barcelo Maya Tropical, We compared the lowest prices from 20 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 14 websites, Sensimar Resort Riviera Maya, Gourmet All Inclusive By Karisma, We compared the lowest prices from 3 websites, We compared the lowest prices from 5 websites, We compared the lowest prices from 6 websites.

Thank you.

I had a sinus infection the week before we came to Mexico so I was definitely not looking to irritate my sinuses any further.

They acted like it was no big deal.

We loved the new renos but really miss the lobby of the Maya Beach it was fun lively and busy but not like that anymore.

The scenery from our patio is pretty, relaxing and a great place to have your morning cup of coffee.We are waiting for a new room.

Your submission has been received!

We had a delicious dinner and great table service from Herlinda Lopez.

Our room was fine, nothing crazy but nicely appointed and they always kept the minibar stocked for us. Our hotel was a bit far from the main lobby and concert area but that really worked out well as it was nice and quiet for us later in the evening and the beaches stayed uncrowded during the day.I thought that between the staff at the resort and CID they did Ana amzing job making sure the needs of all the guests were met. Please accept our apology for the lack of information regarding Meal Tickets.We hope you will allow us the opportunity to serve your future lodging needs.La GerenciaBarcelo Maya Tropicalgteoperaciones.tropical@barcelomaya.com.

Dear Tina K,We would like to thank you for the time you have taken to share your comments regarding your stay at Barcelo Maya Tropical, we want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve.

Our hotel was a bit far from the main lobby and concert area but that really worked out well as it was nice and quiet for us later in the evening and the beaches stayed uncrowded during the day. Moon Palaces 27-Hole Jack Nicklaus Signature Course features a luxurious Clubhouse, swimming pool and bar along with two of the best restaurants on the property: Trattoria & Riviera Maya. Dinner reservations had to be made ahead of time & before 3PM everyday or you could not go to the better restaurants even if they were half empty!? 1991-2022The Mockingbird Foundation, Inc. | Hosted by. I also appreciated that they kept full size bath products in the shower to reduce waste. It was truly an amazing experience that I would love to have again.

The resort as a whole is beautiful and serene. We certainly did not expect waiter service in the shows but that's what we got and the staff was beyond cheery and helpful even tho we knew many of them were working 15 hr days-our breakfast waiter was also our concert waiter.

Our team will curate a white glove experience for you and your friends for all facets of the travel and event experience.

We knew for a fact hotel was not full! Secluded, private and surrounded by luscious greenery, the Golf Course section of the resort is a true paradise.

Taxes and fees that are shown are estimates only. I thought that between the staff at the resort and CID they did Ana amzing job making sure the needs of all the guests were met.

I also appreciated that they kept full size bath products in the shower to reduce waste. Prices are the average nightly price provided by our partners and may not include all taxes and fees.

Sun Palace package purchasers will have complimentary access to Moon Palace Cancns Sunrise & Nizuc amenities as well as all official Phish: Riviera Maya activities within the main venue, at pool parties and during late night events.

Savor sun-kissed luxury at Sun Palace.

The food very good and the waiter remembered all of our preference.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I did go to the front desk to talk to them about it and they said they would send someone but we had to get going on an excursion so we didn't have time to wait around, no one followed up with us. We were at the Barcel Palace for one week and transferred to the Barcel Tropical for a business function for 5 days, The reception/reservation desk personnel were rude and acted like it was an inconvenience to help you at all.

Regarding Vladimir Juarez, he will happy to hear your kind comments. This project serves to compile, preserve, and protect encyclopedic information about Phish and their music. The whole resort is prety nice.

Friends of ours also staying there had plaster falling down into their shower and water running down thru the light fixture above the shower. We were greeted by Myriam at Tropical.

Prior to gaining access to your cart you will need to sign a safety waiver. The best days were spent with Fernando Mora, Agel Sosa, and Andrea Solis doing a variety of fun activities, Dear Samantha N,We really appreciate you have write us on Trip Advisor since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation.

A new realm of all-inclusive luxury, The Grand at Moon Palace offers a charming boutique experience coupled with the grandeur of a world-class destination.

Dear Connie T,We would like to thank you for sharing your comments regarding your recent stay at Barcelo Maya Tropical, for you to know comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing right, what we are doing wrong and how we can improve.

He helped us in french, in english and in spanish. We are pleased to know your comments regarding Fernando Mora, Angel Sosa, Andrea Solis. Our hotel was a bit far from the main lobby and concert area but that really worked out well as it was nice and quiet for us later in the evening and the beaches stayed uncrowded during the day.

We stayed at Barcelo Maya Tropical for Phish Riviera Maya. The main goal of Barcel Maya is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again.

Tripadvisor performs checks on reviews. If your group is smaller, there will be a minimum spend that must be met based on the request.

So far, weve distributed over $1,000,000 to support music education for children hundreds of grants in all 50 states, with more on the way.

Overall our trip was amazing and I would certainly return here however if my room smelled the same way I would insist on being moved this time around.More, Dear tracy t,We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests confidence. Phish.net is a non-commercial project run by Phish fans and for Phish fans under the auspices of the all-volunteer, non-profit Mockingbird Foundation.

We look forward to host you back.La GerenciaBarcelo Maya Tropicalgteoperaciones.tropical@barcelomaya.com, Very fun and enjoyable experience.

We deeply appreciate you recommendation to family and friends.I hope you will allow us the opportunity to fix the room problems.Best Regards La GerenciaBarcelo Maya Tropicalgteoperaciones.tropical@barcelomaya.com.

I had a sinus infection the week before weWe stayed at Barcelo Maya Tropical for Phish Riviera Maya. Dear smiles41,We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding Barcelo Maya Tropical, we are glad to know you liked the service of our staff, thank you very much for sharing your oppinion.

You cannot keep the golf cart unless it fits in your luggage.

We had an awsome service from Vladimir Juarez.

We look forward to hosting you again in the future.La GerenciaBarcelo Maya Tropicalgteoperaciones.tropical@barcelomaya.com.

The beds are very hard, firm and so are the pillows. Something went wrong while submitting the form.

The other staff member who we loved was Eveline at Tropical teaching us Dance class and fitness classes.

Located in the center of Moon Palace Cancns sprawling resort property, Nizuc provides a cozy atmosphere with glistening pools and delicious restaurants including authentic Mexican cuisine and a mouthwatering steakhouse. The Sun Palace features luxurious accommodations, premium drinks, gourmet dishes created by world-class chefs, 24-hour room service, in-room double whirlpool tubs, and more.

The only thing I didn't like was that our room stunk like mold and mildew.

It was dark when we arrived but it still.looked stunning. Please note: This section of the property is only accessible to guests staying at The Grand, who also have a dedicated lane to enter the venue each night. Barcelo Maya Tropical is committed to providing our guests with the highest quality of services and facilities.

This was supposed to be an all inclusive resort but they made it real difficult to get the dining you paid for.

Our room was fine, nothing crazy but nicely appointed and they always kept the minibar stocked for us. The entertainment staff was amazing, always helpful and happy.

I did go to the front desk to talk to them about it and they said they would send someone but we had to get going on an excursion so we didn't have time to wait around, no one followed up with us.

We couldn't get our room below 73 degrees and it was very musty smelling.

We send you warmest regards.

She is a keeper glad we met her thank you Barcel! Please see our partners for more details.

The air conditioner wasn't working.

Please note: All package pricing is in USD.

I have traveled a lot and never had this bad of an experience before!

Thank you! We look forward to welcome you back in the future.Warmest RegardsLa GerenciaBarcelo Maya Tropicalgteoperaciones,tropical@barcelomaya.com, This is the version of our website addressed to speakers of English in the United States. Please Note: Sun Palace is a smoke free resort.

Another friend had no toilet paper or pillowcases in her room upon check in.

I did go to the front desk to talk to them about it and they said they would send someone but we had to get going on an excursion so we didn't have time to wait around, no one followed up with us.

I also appreciated that they kept full size bath products in the shower to reduce waste.

Dear Ginnette61,We thank you for sharing your experience on Trip Advisor.

This lavish section of the resort boasts premium food and beverage options in addition to nine outdoor swimming pools, five swim-up bars, a family-friendly waterpark, a private Awe-Spa, a bowling alley, and even an exclusive speakeasy bar.

We accommodate many guests each day and we strive to make their stay a satisfying one. Take in the sights and sounds of our nightly concerts from the comfort of your own balcony with a stage view room!

Please note: Most custom experiences are for larger groups of 6 or more guests.

Transportation will be offered from 8AM-3AM each concert day.

She was awesome right away big smile welcomed us and spoke excellent English and was super professional, friendly and explained everything. The cost of the cart is $750 and it can be added during the purchase process. The resort as a whole is beautiful and serene. Oops!

4 of us received 1 ticket each for the 5 days while other people in our group received 4-5 tickets each for the 5 days.

It was truly an amazing experience that I would love to have again. You can be sure we will work on the issues you mention.

The only thing I didn't like was that our room stunk like mold and mildew.

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1 King Bed (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 2 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 2 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 3 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 3 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 4 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean View for 4 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 4 People - 1 King Bed + 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 4 People - 1 King Bed + 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 5 People - 1 King Bed + 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 5 People - 1 King Bed + 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 6 People - 1 King Bed + 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Family Connected for 6 People - 1 King Bed + 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 2 People - 1 King Bed (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 2 People - 1 King Bed (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 2 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 2 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 3 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 3 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 4 People - 2 Double Beds (Thurs Check-In), 5-Night Nizuc Superior Deluxe Ocean Front for 4 People - 2 Double Beds (Wed Check-In), 5-Night Nizuc Governor Suite Ocean View for 2 People - 1 King Bed (Thurs Check-In), 5-Night Nizuc Governor Suite Ocean View for 2 People - 1 King Bed (Wed Check-In), 5-Night Nizuc Governor Suite Ocean View Shared Terrace for 2 People - 1 King Bed (Thurs Check-In), 5-Night Nizuc Governor Suite Ocean View Shared Terrace for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Deluxe for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Deluxe for 2 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Deluxe for 3 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Deluxe for 4 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean View for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean View for 2 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean View for 3 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean View for 4 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Family Connected for 4 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Family Connected for 5 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Family Connected for 6 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean Front for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean Front for 2 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean Front for 3 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Superior Deluxe Ocean Front for 4 People - 2 Double Beds (Wed Check-In), 6-Night Nizuc Governor Suite Ocean View for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Governor Suite Ocean View Shared Terrace for 2 People - 1 King Bed (Wed Check-In), 6-Night Nizuc Three Bedroom Villa for 6 People - 1 King Bed + 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Nizuc Residence for 8 People - 1 King Bed + 1 King Bed + 2 Double Beds + 2 Double Beds (Wed Check-In), 7-Night Nizuc Deluxe for 2 People - 1 King Bed (Tues Check-In), 7-Night Nizuc Deluxe for 2 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Deluxe for 3 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Deluxe for 4 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean View for 2 People - 1 King Bed (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean View for 2 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean View for 3 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean View for 4 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Family Connected for 4 People - 1 King Bed + 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Family Connected for 5 People - 1 King Bed + 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Family Connected for 6 People - 1 King Bed + 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean Front for 2 People - 1 King Bed (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean Front for 2 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean Front for 3 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Superior Deluxe Ocean Front for 4 People - 2 Double Beds (Tues Check-In), 7-Night Nizuc Governor Suite Ocean View for 2 People - 1 King Bed (Tues Check-In), 7-Night Nizuc Governor Suite Ocean View Shared Terrace for 2 People - 1 King Bed (Tues Check-In), 5-Night Golf Course Deluxe for 2 People - 2 Double Beds (Thurs Check-In), 5-Night Golf Course Deluxe for 2 People - 2 Double Beds (Wed Check-In), 5-Night Golf Course Deluxe for 3 People - 2 Double Beds (Thurs Check-In), 5-Night Golf Course Deluxe for 3 People - 2 Double Beds (Wed Check-In), 5-Night Golf Course Deluxe for 4 People - 2 Double Beds (Thurs Check-In), 5-Night Golf Course Deluxe for 4 People - 2 Double Beds (Wed Check-In), 5-Night Golf Course Junior Suite for 2 People - 1 King Bed (Thurs Check-In), 5-Night Golf Course Junior Suite for 2 People - 1 King Bed (Wed Check-In), 5-Night Golf Course One Bedroom Suite for 2 People - 1 King Bed (Thurs Check-In), 5-Night Golf Course One Bedroom Suite for 2 People - 1 King Bed (Wed Check-In), 5-Night Golf Course Two Bedroom Suite for 4 People - 1 King Bed + 2 Double Beds (Thurs Check-In), 5-Night Golf Course Two Bedroom Suite for 4 People - 1 King Bed + 2 Double Beds (Wed Check-In), 5-Night Golf Course Two Bedroom Suite for 6 People - 1 King Bed + 2 Double Beds (Thurs Check-In), 5-Night Golf Course Two Bedroom Suite for 6 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Golf Course Deluxe for 2 People - 2 Double Beds (Wed Check-In ), 6-Night Golf Course Deluxe for 3 People - 2 Double Beds (Wed Check-In), 6-Night Golf Course Deluxe for 4 People - 2 Double Beds (Wed Check-In), 6-Night Golf Course Junior Suite for 2 People - 1 King Bed (Wed Check-In), 6-Night Golf Course One Bedroom Suite for 2 People - 1 King Bed (Wed Check-In), 6-Night Golf Course Two Bedroom Suite for 4 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Golf Course Two Bedroom Suite for 6 People - 1 King Bed + 2 Double Beds (Wed Check-In), 6-Night Golf Course Two Bedroom Villa for 4 People - 1 King Bed + 2 Double Beds (Wed Check-In), 7-Night Golf Course Deluxe for 2 People - 2 Double Beds (Tues Check-In), 7-Night Golf Course Deluxe for 3 People - 2 Double Beds (Tues Check-In), 7-Night Golf Course Deluxe for 4 People - 2 Double Beds (Tues Check-In), 7-Night Golf Course Junior Suite for 2 People - 1 King Bed (Tues Check-In), 7-Night Golf Course One Bedroom Suite for 2 People - 1 King Bed (Tues Check-In), 7-Night Golf Course Two Bedroom Suite for 4 People - 1 King Bed + 2 Double Beds (Tues Check-In), 7-Night Golf Course Two Bedroom Suite for 6 People - 1 King Bed + 2 Double Beds (Tues Check-In).

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